Product Manager

About Stamped:

Your customers sell better than you do. Stamped empowers over 75,000 brands to drive faster, more efficient growth with their customers with Reviews and Loyalty. We help brands increase user engagement, boost revenue, and drive customer retention with product reviews, loyalty programs, visual marketing, and actionable insights. Our constant focus on helping brands target pain points, analyze program performance, and maximize customer value makes us one of the fastest-growing companies in the industry.

We're a fully remote start-up team headquartered in Canada with team members based all over the world. Join us as we take Stamped to the next level!

Role:

We're looking for a SaaS-obsessed Product Manager to join our rapidly growing team. Reporting to the Director of Product, this new role will focus on bridging the gap between technology and go-to-market at Stamped, including identifying product feature opportunities, supporting definition of our integration roadmap, performing competitive analysis, and working closely with technology leads and our customer-facing teams.

Responsibilities:

• Work closely with Design and Development teams to scope initiatives and define our roadmap
• Coordinating initiative delivery with Technical Project Manager to ensure success
• Document the requirements for each product initiative, articulate these requirements to ensure successful coordination of effort across Product, Engineering and Go-to-Market teams
• Understand and stay up-to-date on our technical architecture, leveraging its capabilities to deliver the best user experience to our customers
• Be responsible for developing, orchestrating and stewarding Go to Market strategies from early initiative to successful launch
• Collect feedback from our customer-facing teams (Sales, Success, Support, Marketing and Partnerships) to inform our product roadmap, in coordination with our Product and Technology leads
• Dig deep into Stamped's competitive set across pricing, features, integrations, positioning, UX, etc.
• Establish and monitor key product metrics to set direction for our initiatives, including selecting and setting up an analytics & tracking tool (e.g., Mixpanel, Amplitude)
• Evaluate our current product across customer dashboard, merchant storefronts and our own website to make recommendations
• Actively share new learnings and contribute to ongoing process improvement, further approaching tasks with a growth mindset, and with the spirit of collaboration
• Be obsessed with experience optimization, and user efficiency
• Communicate our product clearly to internal stakeholders

Requirements:

• Deep understanding of the web/ecommerce/SaaS industry best practices and competitive landscape
• Ability to draw on past experience to contribute to the vision for Stamped's product direction, familiarity with Stamped's business
• Proficient with analytics tools, and building strong visualizations of usage patterns and insights
• Proven experience translating business requirements to actionable software solutions
• Demonstrated ability planning product releases and setting expectations for project completion - defining (and maintaining) high expectations around what signifies “done”
• Comfortable developing user personas, and building clear customer journey maps to describe best in class experiences
• Strong blend of technical & go-to-market understanding, ability to collaborate with both engineering teams and customer-facing roles
• Working knowledge of SQL, Rest APIs, Javascript and Product Management tools such as Jira or Asana
• Solid understanding of CAC / ARPU / Churn / CLTV – you live and breathe SaaS metrics
• Creative and energetic with ability to inspire and motivate others
• Flawless communication skills, strong ability to articulate a vision
• Technical background or training with web development, web design and/or programming considered a strong asset! As is experience with development processes and tools (i.e. Github)

Compensation:

We offer a starting salary of $105,000-$115,000 CAD depending on experience.

We take a holistic approach to compensation at Stamped. Total compensation includes Salary, benefits, RRSP, ESPP, an annual education allowance and other perks.

Benefits:

What's in it for you?

• Work with a passionate, multinational and multi-talented group of tech enthusiasts who always go that extra mile
• Work directly with company leadership
• A fully remote company driven by deliverables, not hours
• Comprehensive benefits package (health, dental, HSA, EFAP and more)
• Unlimited PTO
• Grow and own your area
• $650 home office set up allowance
• $650 annual education budget
• Employee Share Purchase Plan
• RRSP Matching with up to 4% employer matching
• Paid Parental leave (up to 12 weeks)

Why Choose Stamped?

At Stamped, we believe that innovative ideas can come from anywhere and everywhere. As a company, we fully embrace a growth mindset through active listening, agile problem-solving, and empathetic decision-making every single day.
We're part of the Tiny family, we've experienced significant growth, and our customers love us (but don't just take our word for it!).

If you're the type of person who seeks out new challenges, wants to work with some of the best people in the SaaS ecommerce space, and wants to make a meaningful impact on a growing company, this is for you!

At Stamped, we are committed to building a diverse and inclusive space where people are free to be their whole and authentic selves. If you are excited about this role but your previous experience does not align with every qualification, we encourage you to apply anyways. You might be a fit for this or one of our other opportunities.