Product Owner

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life’s Client Solution Centre (CSC) strives to deepen relationships with members, helping them to become Clients for Life. CSC supports the needs of transitioning group plan members by determining the right wealth and insurance solutions through all stages of life. CSC also builds relationships with in-plan members and cultivates client satisfaction and loyalty by pro-actively engaging with them. Client Solutions Centre is an essential part of the Client’s journey every step of the way and throughout all important life transitions.

As the Product Owner, you will focus on building relationships and collaborating with stakeholders and business partners to determine the high impact work to be prioritized. By aligning work with Outcomes (OKR), you will support strategy and additional data-based decision-making. The Product Owner will also guide and motivate the delivery team by ensuring the appropriate goals and success criteria are communicated, oversee product delivery, and ensure alignment with the roadmap. Please note this is a 14-month contract opportunity.

What will you do?

• Lead the data-analytics intake process and ensure the outcomes and success criteria from Business partners are clear, understood and communicated with the delivery teams (Business Intelligence, Analytical Research, Data Science)

• Ability to articulate benefits and desired outcomes for Data-Analytics related initiatives

• Prioritize, manage, and explain backlog ensuring that workload is aligned with OKRs and intended outcomes

• Manage the delivery of Work in Progress (WIP) so that we maintain consistency and balance

• Be the foundation of the agile team, focusing on high value work to help drive data-based decision making and strategy

• Lead the team through agile ceremonies including demonstrations, refinement, and review

• Act as the voice of the client in the definition of product, own all outcomes and incorporate feedback from business partners and research

• Act as an advocate for the business and client experience by owning issues and outcomes as they move the roadmap forward to completion

What do you need?

• Strong knowledge and demonstrated experience in Business Intelligence and Analytics is required with an understanding of financial services (i.e., wealth and insurance), including Group Benefits, Individual Insurance and Investments and Group Retirement Services businesses

• Demonstrated knowledge of agile methodologies and experience in leading an agile delivery team (Kanban and SAFe in particular)

• Skilled in change management (e.g. ADKAR) and experienced in Design Thinking methodologies

• Strong collaboration skills and working with Cross-Business Unit partners to ensure roadmap alignment and delivery of desired capabilities

• Strong stakeholder management, influencing and negotiation skills with a proven track record of fostering a culture of trust, transparency, and collaboration

• Great written and verbal communications skills

• Excellent problem-solving skills to analyze options, understand compromises and decide on the best approach

• Analytical skills to develop or leverage reporting tools to measure performance of capabilities delivered

• Inquisitive and constant learning mind-set

What will be nice to have?

• Knowledge of Tableau and Salesforce.com is an asset

• Knowledge of AWS is an asset

What’s in it for you?

• Great Place to Work® award for Best Workplaces for #HybridWork - 2022

• Named “Best Places to Work” by Glassdoor - 2021

• Canada Award for Excellence for Mental Health at Work - 2021

• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience

• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

74,100/74 100 - 120,800/120 800

Job Category:

Advanced Analytics

Posting End Date:

12/05/2023