Program Manager Youth Support - Kamloops 24300

Active Care Youth and Adult Services (Active Care) is a CARF accredited organization with a 30-year history of providing innovative Specialized Support Services for children, youth, and adults across B.C.

Walking alongside those we serve, we actively seek to provide support through a trauma-informed and person-centered lens. We provide specialized services for youth and adults with complex needs with a focus on mental health, harm reduction, children & youth with special needs, adults with diverse abilities and youth and adults at risk of and/or involved in the justice system.

Active Care Youth and Adult Services recognizes the value of enhancing our services through the contributions of a diverse workforce. We strive to grow in our understanding and empowerment of others, and welcome applications that increase our ability to recruit and retain teams that are representative of the communities we serve.

Job Summary:

Reporting to the Director, a Program Manager is responsible for managing all aspects of youth and/or adult resource homes. Ensuring a trauma informed and person-centered approach with both persons served and employees. As a key member of the leadership team the Program Manager oversees all aspects of the individual resource homes, youth and/or adult services including communication with their natural and paid supports and engagement with MCFD or CLBC. In addition, ensuring compliance with CARF standards, funder and company policies & procedures and licensing standards.

Qualifications:

• Diploma in related human/social service field; Bachelor’s degree preferred

• Three (3) years recent experience in the human services field with a focus on Person

Centered Trauma Informed Practice

• One (1) year in a leadership role: Preferably providing direct supervision

• Ability to pass a Criminal Record Check and Ministry of Children and Family

Development

• Class 5 Drivers Unrestricted License

• Community Care First Aid with CPR

• Or an equivalent combination of education, training, and experience

Skills and Abilities:

• Working knowledge of the fundamentals of program leadership for youth and/or adults

with complex needs

• Ability to effectively manage multiple tasks and competing priorities

• Demonstrated ability to work effectively with complex needs and behaviors

• Demonstrate clear and sensitive verbal and written communication skills

• Ability to deliver confident coaching, supervision, performance feedback and discipline to

staff

• Ability to work both independently and as part of a team

• Strong organization, planning and time management with follow through

• Sound critical thinking, good judgement, problem solving, and decision-making skills

• Recognizes the importance of and practices confidentiality, respecting privacy, and

ethical decision making

Key Duties:

1. Develops a positive relationship with youth and/or adults and their natural support network and other stakeholders

2. Conducts assessments, develops guidelines of care with person served goals, and facilitates transition and exit plans

3. Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)

4. Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.

5. Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to

6. Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director

7. Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff

8. Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents

9. Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety

10. Reviews all critical incidents for content and accuracy within the mandated timelines

11. Provides support to staff through a trauma informed and person-centered lens

12. Manages employee performance through coaching, mentoring, and applying progressive discipline as required

13. Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.

14. Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff

15. Arranges and/or conducts individual or group training as required to enhance the skills of staff or address a skill deficit

16. Models and supports self-care and is aware of the needs of their staff team

17. Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented

18. Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being schedule in a home

Active Care Youth and Adult Services recognizes the importance of effecting change and fostering a culture of accessibility and inclusion. Accommodations for interviews are available upon request by emailing Recruitment at recruitment@activecareservices.ca.

Job Types: Full-time, Permanent

Salary: From $66,500.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you have the First Aid Level 1 Qualification?

Education:

• Bachelor's Degree (preferred)

Experience:

• Management: 3 years (preferred)

Licence/Certification:

• Class 5 Driver's Licence (preferred)

Work Location: In person