Project & Business Analyst

The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.
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Job Description
POSITION SUMMARY: Under the general direction of the Manager - IT Delivery, and business and functional direction of Project Lead(s), coordinates the implementation of effective Business and Enterprise Applications and Network Technology and Cloud Services solutions by planning, monitoring and reporting on project activities in accordance with departmental and corporate standards and requirements. The position guides project change management activities and performs project communications, risk management, research and process optimization services to advance the Corporate Digital Strategy.
MAJOR RESPONSIBILITIES:

Organizes, coordinates, leads and implements project activities under the direction of the Manager - IT Delivery and business and functional direction of Project Lead(s).

Delivers project activities including defining key stakeholders, identifying and managing project risks and issues, building project workplans and schedules with business partners and documenting regular follow-ups to ensure actions are completed on time.

Participates in the implementation of project activities including the creation of end-user documentation for new/changed processes, as needed.

Ensures project schedules, resources, budget and details are well organized.

Organizes and prepares documents, plans meetings and provides updates to the Project Lead(s) and the Manager - IT Delivery.

Leads and conducts project meetings with key stakeholders, project team members, including CIT and subject matter experts.

Conducts detailed project research and analysis and makes recommendations to support project goals.

Creates, maintains and tracks all project documentation to provide validation to ensure deliverables and objectives are met.

Liaises and communicates with stakeholders, business partners and subject matter experts regularly to keep them updated on project changes, achievements and milestones.

Guides change management activities with Project Lead(s).

Supports the Information, Digital and Technology Governance committee project intake and prioritization framework by the standardization of project reporting and project management methodologies.

Researches potential digital solutions to meet client and/or CIT needs; reports on findings and makes recommendations where required.

Maintains effective and cooperative liaison with clients, vendors, suppliers, service providers, and staff in other organizations; maintains a high standard of public relations at all times.

Assists in the development, implementation, and attainment of Section objectives, work plans, and schedules; assists in the same processes for Departmental and Divisional activities.

Participates in Corporate cross-functional teams focused on improving business processes and operational efficiencies.

Ensures accurate Section records are maintained in accordance with Corporate policies.

Participates in the preparation of annual capital and operating budget for the Section and Division budgets.

Performs such other related duties as may be assigned.

QUALIFICATIONS:
Education/Experience

• Degree in computer science, business administration majoring in information systems, application development, IT infrastructure and networking technologies, or related field, together with a minimum of two years' related experience with application development, infrastructure support or data center technologies; or
• Diploma relating to computer systems/business application development or IT technology, together with a minimum of four years' related experience with application development, enterprise system software or data center technologies.
• Project management experience

Skills/Abilities:

• Ability to identify, understand, and meet/exceed internal and external customer service requirements
• Strong understanding of organizational goals and objectives and project management principles
• Ability to establish and monitor project schedules, budgets and delivery processes
• Superior ability to communicate effectively and concisely, both orally and in writing, with the ability to present ideas in a business friendly and user friendly language
• Superior ability to establish and maintain effective working relations with other departments, subordinates, co-workers, and the general public
• Ability to identify opportunities for business process optimization
• Ability to think and act strategically in a public sector environment, including the ability to conceptualize and implement change strategies
• Knowledge of application development, enterprise systems and data centre technologies
• Understanding of applicable data security practices and law
• Highly self-motivated and directed
• Excellent project/time management, analytical/critical thinking, problem-solving, and decision-making skills
• Ability to work well under pressure and deadlines in a fast-paced environment

Assets:

• Broad experience with Web, GIS, ERP,application development technologies, Cloud based systems and technologies and data center technology
• Experience and knowledge with enterprise wide applications, data management, cyber security,
• Knowledge of the functions of City departments, outside boards and local community groups
• Project management certification and knowledge of AGILE and Change Management methodologies

CONDITIONS OF EMPLOYMENT:

• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
• Must sign and abide by Employee Confidentiality Statement
• May be required to attend meetings outside regular working hours
• May be required to travel to various work locations and provide own transportation
• May be required to be on call

General Information:
As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.
ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver's licences
• Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.
ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.
PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866