Quality Assurance Analyst

Do you want to work for a company that is rapidly growing and promotes from within?Are you ready to be part of a team where your skills are valued, and your opinions are sought after?If you are ready to become more than just another employee at a big corporate company, come work for Triton where we can grow together!

About Triton

Triton Canada Inc. is the leader for pre-employment screening and background check solutions in Canada. Since the beginning, Triton has been helping medium to enterprise organizations, small firms, and individuals in various industries streamline their hiring process to make data-driven choices that foster long-lasting relationships with their most important assets – their employees. Powered by innovative technologies, Triton provides the industry’s fastest record checks backed by best-in-class service and an intuitive platform.

Job Overview

We are seeking a talented Quality Assurance Analyst to join our team.

Quality assurance (QA) testers play a critical role in delivering high quality, well functioning software and web applications to customers. They test and evaluate new and existing programs to identify and help remove bugs and improve overall user experience issues.

The Quality Assurance Analyst works collaboratively within the Product team to execute and validate test cases based upon system requirements.

This position is responsible for supporting the planning, design, and execution of system testing on simple to complex implementations. Primary duties include testing software while adhering to strict timelines, process documentation, test case documentation and maintenance.

This position actively contributes to ongoing tactical planning and collaboration to drive business growth and efficiency. This position identifies and responds to system bugs and communicates their impact to both the Product team and other business units.

Responsibilities

• Develop detailed test plans, test cases, and test scripts on projects of varying size.
• Identify case scenarios for the quality control and testing of products and services.
• Conduct product reviews and inform the development team of defects and errors.
• Communicate quantitative and qualitative findings from test results to the team.
• Perform testing on various software, telecom, and reporting systems.
• Validate that user expectations are achieved during the testing process.
• Review user requirements documents and provide QA input to ensure that requirements can be tested accurately and reliably
• Coordinate with internal teams to ensure requirements are gathered and appropriately documented
• Ensure sustainability of current operational processes while planning future system features and enhancements
• Assist in scoping, documenting, and testing phases throughout the development cycle
• Confirm product quality targets are met and accurately documented on an ongoing basis
• Identify process improvement opportunities and efficiencies within the application
• Identify bugs in the system and track and escalate, as required
• Provide support to internal teams regarding application functions
• Monitor and respond promptly to incoming tickets. Escalate as necessary
• Assist in corporate projects, as required
• Work collaboratively with the team to ensure timely resolution of issues

Qualifications

• 1-3 years experience in manual software testing
• Knowledge of programming/test automation fundamentals
• Knowledge of programming language
• Experience with testing APIs using API testing tools such as Postman
• Knowledge of Jira
• Strong analytical skills and demonstrated ability to problem-solve and troubleshoot
• Keen attention to detail
• Experience preparing detailed QA plans, documenting use cases and criteria, and executing the plans
• Excellent interpersonal and customer service skills
• Ability to prioritize and multi-task in a fast-paced environment
• Strong verbal and written skills
• Ability to work independently and as part of a team
• Regular business hours but will require evenings and/or weekends to complete regular deployment activities

Job Types: Full-time, Permanent

Salary: $50,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• Flexible schedule
• Paid time off
• RRSP match
• Vision care
• Work from home

Education:

• Bachelor's Degree (preferred)

Experience:

• Software testing: 3 years (preferred)
• Jira: 2 years (preferred)
• APIs: 2 years (preferred)

Work Location: Hybrid remote in Toronto, ON M2J 5B5