Reception and Guest Services Officer

OTT Properties & Development Group, a member company of OTT Financial Group, is a fast-growing developer converting OTT's vast land reserves in Ontario into commercial, residential, and industrial properties.

OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage innovative fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 10,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.

We are looking for a Reception and Guest Services Officer to support our business growth in Toronto. The ideal candidate is someone who has managed a front office, housekeeping team and kitchen staff of a small hotel or a private club. This is a full-time, permanent position based in our Leslie St Head Office.

What's in it for you:

• Competitive salary
• Extended Health, Dental, and Vision Benefits
• Life and Disability Insurance
• Performance Bonus
• Vacation Leave, Parental Leave and Family Medical Leave
• Centrally located modern and spacious offices close to Eglinton and Leslie
• Free use of onsite Gym and Sports Facilities, and regular Company Social Events
• Learning and Professional Development Support
• A chance to work in a dynamic, collaborative, progressive and high performing team.
• Community involvement through the annual Terry Fox Run
• Tremendous opportunities for Growth and Development

How you will contribute:

• Office Operations
  • Ensuring a high-functioning office that is organized with office operations and procedures.
  • Manage the Housekeeping Team
  • Manage the daily activities of the housekeeping department to include appropriate cleaning of all offices and public areas.
  • Planning, organizing and directing team members to ensure the high standards of cleanliness across offices.
  • Recruit, schedule and train all new housekeeping staff members.
  • To adhere to all meetings such as health and safety, and monthly team meetings.
  • Manage the housekeeping budget, control the holidays and staff schedule operation.
  • Uphold the highest standards of cleanliness, safety, and conduct.
  • Ensures the proper maintenance of all office and housekeeping equipment; makes arrangements for repair and/or replacement of used and damaged equipment in coordination with GMO.
  • To report any maintenance problems observed around the office immediately to the Property Manager
  • Manage the Kitchen Staff and take overall responsibility for kitchen operations.
  • Handle daily administrative tasks, including managing departmental inquiries, phone and email communications, scheduling meetings, and general office duties.
  • Maintain a safe, secure, and pleasant work environment.
  • Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office.
  • Work closely with third parties and all internal departments to ensure a smooth and efficient process, fostering collaboration and synergy in project execution.
  • Provide purchasing support by researching, obtaining quotes, making recommendations, and tracking shipments.
  • Conduct research, collate information, and assist with inventory management, logistics, and procurement.
  • Ensure office, housekeeping and kitchen supplies are well-stocked and maintain a tidy kitchen.
• VIP Guest Engagement
  • Manage the Reception Team and ensure the reception desk is manned during operating hours.
  • Ensure guests are greeted at the reception, taken care of promptly and professionally.
  • Facilitate in solving guests needs and elevating guest experience, leaving them feeling supported and valued.
  • Organize and facilitate VIP guest meetings and events, ensuring VIP guest meetings and events are positive, personal, memorable, and referable.
  • Coordinate with GMO and other internal departments for upcoming guest meetings and events.
  • Manage special projects and shifting priorities effectively.
  • Adapt to evolving needs and take on additional responsibilities as required.

What you bring to the table:

• 3-5 years' experience in general management within the hotel or private club industry

• Has experience dealing with VIP/high value clients.
• Are self-motivated to take initiative and can work with minimal supervision.
• Able to handle a variety of tasks.

• Proficient in basic administrative functions and skilled in using office software including Microsoft Word, Excel, Outlook, PowerPoint, and Adobe.
• Exceptionally organized, detail-oriented, and able to manage high-stress situations calmly and effectively.

• Can maintain confidentiality and maturity while assisting with sensitive personal and organizational requests.
• Ability to stay calm under pressure.
• Have experience troubleshooting problems while navigating ambiguous and time-sensitive situations.
• Possess a high sense of urgency and enjoy being the 'go-to' person.
• Enjoy problem-solving and have experience prioritizing a heavy workload with superior analytical, organization, and project management skills.
• Be highly proactive, demonstrate initiative and be prepared to go the extra mile.
• Enjoy learning and always seeking to improve systems and processes.
• Possess excellent communication (written and verbal) and interpersonal qualities.

This is not a hybrid or remote position.

OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected, and where every employee can realize their potential. We are committed to providing reasonable accommodation, if required, and will work with you to meet your needs. We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.