Reception and Guest Services Team Member

***Apply via email to 1000islands@treetoptrekking.com***

Treetop Trekking is looking for enthusiastic individuals who love spending time outdoors to join our team. As a Guide you and your co-workers will go above and beyond to ensure our guests have a fun and safe experience at our parks. You will make the difference between someone having a good visit and a great visit, and you will go the extra mile to make their visit unforgettable.

Why you will love this job:

• You get to spend your days outside in nature working with a close-knit and welcoming team
• Your number one job is putting smiles on the faces of our guests
• We offer a fun and supportive work environment with flexible hours
• You can enjoy perks like visiting all our parks whenever you want, and sweet discounts at other top attractions around Ontario
• You will receive cool technical skills training
• There is great opportunity for promotion and career advancement

Who we are looking for:

• You are energetic and love interacting with the public
• You understand the importance of providing excellent customer service
• You love being part of a hard-working team, and bring a positive attitude with you wherever you go
• You have great communications skills and enjoy helping people
• You enjoy talking on the phone and doing computer work
• You have strong decision making and problem-solving skills
• You are ready to work in a fast-paced environment
• Employees 18 and over are required to obtain a Vulnerable Sector Police Record Check
• It is an asset if you have customer service, office administration or sales experience
• You are available weekdays and weekends
• Must be at least 16 years of age

Responsibilities:

• ** Office staff will also be trained as an aerial guide.
• Provide exceptional customer service to guests from the moment they arrive until the moment they leave
• Greet customers as they arrive on the site, and check them in for their activities
• You will become a wealth of knowledge about our parks and activities so that you can answer questions and deliver information over the phone, by email, and in person
• You will help customers to book reservations over the phone and on the computer
• You will assist Guides to outfit customers with harnesses and helmets
• You will help with the daily operations of the office: Answering phones, selling merchandise, processing payments, processing orders, checking customers in for their activities, keeping the office clean and tidy inside and out
• Help ensure the safety of our guests and your co-workers
• Work with other Team Members to create a positive and cohesive work environment

Must be willing to work outdoors in all weather conditions.

Job Types: Full-time, Part-time, Fixed term contract, Casual, Seasonal
Contract length: 5-12 months

Salary: From $17.00 per hour

Benefits:

• On-site parking

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Work Location: In person