Address
Form of work
SalaryOverview:
If you are looking for more than a job, join Cash Money to start your career!
Why you would love to work at our company:
"I started as a Recovery Officer CURO Canada in February of 2021 for Cash Money. I was returning Maternity Leave and during the pandemic so I wanted to find a job that both offered stability, with growth potential as well as the ability to work from home. In July of 2021 I was rewarded for my hard work and was promoted to Recovery Team Lead with the Recovery Department with Cash Money. Since then, I have continued to feel recognized by the company and seen many other opportunities for growth within."
~Shannon Elliott- Team Lead, Recovery – Canada
I started as a Recovery Officer in February of 2022 for Cash Money. After more than 12 years in the construction industry, I decided that I needed to make a career change for my overall health and a chance to grow. I invested into myself and my role. As a result, I was able to secure the Recovery Team Lead role in the same year! After 6 months in the role as Recovery Team Lead another opportunity arose where I had to chance to become part of the Corporate Sales team at CURO. The company has helped and given me the guidance to excel at my craft. I am so happy to be here and cannot wait for my next opportunity to grow within Cash Money.”
Position: RemoteQualifications:
Hourly: $18.75 - $21.63
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match.
Key Words: Call Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller
#CashMoney
EEO Statement:
Looking for candidates in Ontario, Alberta, and Nova Scotia
If you are looking for more than a job, join Cash Money to start your career!
Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, and a track record of new product innovation!
When you join Cash Money, you become part of the CURO family, our parent company with multiple brands, and store operations across US and Canada. You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization.
We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.
Why you would love to work at our company:
"I started as a Recovery Officer CURO Canada in February of 2021 for Cash Money. I was returning Maternity Leave and during the pandemic so I wanted to find a job that both offered stability, with growth potential as well as the ability to work from home. In July of 2021 I was rewarded for my hard work and was promoted to Recovery Team Lead with the Recovery Department with Cash Money. Since then, I have continued to feel recognized by the company and seen many other opportunities for growth within."
~Shannon Elliott- Team Lead, Recovery – Canada
I started as a Recovery Officer in February of 2022 for Cash Money. After more than 12 years in the construction industry, I decided that I needed to make a career change for my overall health and a chance to grow. I invested into myself and my role. As a result, I was able to secure the Recovery Team Lead role in the same year! After 6 months in the role as Recovery Team Lead another opportunity arose where I had to chance to become part of the Corporate Sales team at CURO. The company has helped and given me the guidance to excel at my craft. I am so happy to be here and cannot wait for my next opportunity to grow within Cash Money.”
~Gregory Speranza, Loan Specialist, Recovery - Canada
Responsibilities:What you will be doing:
- You will work with our customers to determine the appropriate repayment options.
- Accurately document each call in the system according to notation guidelines and update account information.
- Use effective communication skills to ensure a balance between the customers experience and Cash Money’s interests in accordance with our standards and policies
- Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts.
- You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries.
- Identify and/or support initiatives to enhance client's collections experience.
Hours of Operation: Monday – Thursday 8:00am – 11:00pm, Friday 8:00am - 8:00pm, and Saturday 8:00am - 4:00pm
Position: Remote
What you should have:
- You have at least 6 months of call center experience, preferably in a collection’s environment
- An understanding of credit cards and how billing cycles work
- Excellent oral and written communication skills.
- You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues
- You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle
- You have the ability to work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet).
- Must be hardwired to your home modem using the provided ethernet cable and be able to meet the minimum work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds).
- Schedule is set up quarterly. You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
- Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
- Flexibility to work in a fast-paced, changing environment with tight deadlines.
Job Type: Full Time
Hourly: $18.75 - $21.63
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match.
Key Words: Call Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller
#CashMoney
#CURORP
CURO Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
