Referral Coordinator

Referral Coordinator

Department: Operations

Reports To: Director, Clinic Operations

Location:Working remotely but with training and development days in the Vancouver or Surrey office when required. (Remote work may not be permanent and will be assessed as needed).

Work Schedule: Monday to Friday

· 7.5 hours per day/37.5 hours per week

Overview:

Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:

Reporting to the Director, Clinic Operations, the Referral Coordinator is pivotal to the organization – this being the first voice and first face many of our new patients will see.

Key Areas of Involvement Include:

Referral Coordinator

· Triaging new referrals to determine what testing patients need to complete prior to consultation.

· Calling or emailing patients to obtain their history and determine testing.

· Booking new patient consultations for specific physicians based on patient history.

· Uploading all patient requisitions and managing patient portal access

· Sending out Welcome emails and assisting patients with initial testing

· Participate in departmental meetings and in-service education sessions as required.

· Perform other related duties as assigned.

Qualifications:

Education, Training and Experience:

· Grade 12 graduation

· Minimum of two (2) years related experience.

Skills and Abilities:

· Polite and friendly demeanour

· Quick with tasks and accurate

· Proficiency with answering multi-line switchboard without losing calls or missing calls.

· Ability to discuss intimate topics related to infertility in a professional, compassionate manner.

· Professional, friendly demeanour that can effectively defuse difficult situations and put patients at ease.

· Ability to communicate effectively both verbally and in writing.

· Ability to work independently and as a member of a multi-disciplinary team.

· Demonstrated ability to organize and prioritize work in an environment subject to changing deadlines, stress and interruptions

· Proficiency in the use of personal computers and applicable software applications

· Physical ability to carry out the duties of the position.

· Punctual – ready and physically performing required tasks at the start of each shift.

· Excellent attendance record

· Ability to speak and write fluently in English.

Job Type: Full-time

Salary: From $27.00 per hour

Expected hours: 37.5 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• Heath Care: 2 years (required)

Ability to Commute:

• Vancouver, BC (required)

Work Location: In person