Remote, Medical Education Company Client Success Manager (Csm)

Responsibilities:
- Onboard new medical clients

- Collaborate with internal teams to ensure the successful execution of educational programs

- Build and maintain relationships with medical clients

- Monitor and evaluate the effectiveness of educational programs and make recommendations for improvement

- Welcome and Onboard New Clients via email, and Zoom presentations

- Improve client service experience, engage clients and facilitate organic growth

- Take ownership of client issues and follow problems through to resolution

- Set a clear mission and deploy strategies focused toward that mission

- Develop service procedures, policies and standards

- Keep accurate records and document customer service actions and discussions

- Attend or lead Daily or weekly cross-department team meetings as required

- Control resources and utilize assets to achieve qualitative and quantitative targets

- Adhere to and manage the approved budget

- Maintain an orderly workflow according to priorities

- Utilize onboarding and project management software to manage client and company consultants' tasks

- Answers clients’ questions, resolves problems, and maintains client satisfaction by providing problem-solving resources.

- Maximize client operational performance by providing help desk resources and technical advice.

- Improves client service quality results by conducting surveys and studying, evaluating, and re-designing processes establishing and communicating service metrics and monitoring and analyzing results.

- Customizing and making school website changes on our website builder.

- Implements production, productivity, quality, and client -service standards.

- Contributes customer service information and recommendations to strategic plans and reviews.

- Audits client service procedures and trends and determines system improvements.

- Enforces company policies and procedures.

- Determines customer service requirements by maintaining contact with client

Experience:
- Bachelor's degree in a related field, such as marketing or communication
- Previous experience in client managment, or a related field
- Excellent communication and interpersonal skills to build relationships with stakeholders
- Proven ability to conduct warm calling and effectively promote educational offerings
- Detail-oriented with strong organizational skills to manage multiple projects

- Some website building skills

-Social Media Marketing Experience

Note: This job description is not intended to be all-inclusive. This is a contractor position and you may perform other related duties as negotiated to meet the ongoing needs of the organization.

Work Hours & Benefits

This is a remote 1099 position and involves one week of unpaid training.

Starting pay is $3,200 per month + performance bonuses. Pay increases to $4,000 per month in 6 months.

Work hours are 40 per week

Performance Bonuses

Job Type: Full-time

Pay: From $3,200.00 per month

Schedule:

• Monday to Friday

Work Location: Remote