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Job Description
What is the opportunity?
The Administrator plays a significant role in the production and verification of financial data to produce custody statements within prescribed deadlines. The incumbent identifies and resolves reporting problems and works with the business units as a direct liaison with the Blue (Client) teams to ensure corrective action (s) and proper procedures are in place to resolve operational issues. This position works closely with other internal client support teams and acts as a direct liaison with Blue (Client) teams to ensure the seamless integration of new business and client restructures. Accuracy and timeliness are critical to the success of this position.
What will you do?
- The administrator position is responsible for the accurate and timely delivery of client reports including:
- Investigate and resolve issues efficiently and timely by sending MCV and keep respective CSM informed.
- Provide information to support other business units eg. Client Servicing, R&IA, Billing
- Prepare assigned Custody Statement within established deadlines.
- Identify and resolve reporting problems. Work with internal units to ensure corrective actions and proper procedures are in place.
- Ensure accounts and report requests are set up according to client's specification as required.
- Support established benchmark measures for reporting deliverables.
- Ensure the timely and accurate completion of production log to facilitate statistics preparation of core issues.
- Respond to specific client requests for financial transactions communicated by telephone or e-mail on a daily basis as a direct liaison with Blue (client) teams to resolve.
What do you need to succeed?
Must-have
- 2+ years of relevant work experience
- Post secondary education, preferably in Business or Finance
- Securities industry experience and knowledge of international markets
- Strong interpersonal skills and networking abilities with other departments
- Knowledge of funds & alternative investments
- Solid understanding of financial accounting
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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