Client Care Coordinator, Scheduling/Reporting

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. Learn more at ehncanada.com

Be part of the work that’s changing lives.

The Client Care Coordinator will report to the Clinical Department and play an important role to support Bellwood’s clinical and medical teams that provide patient care. On a daily basis, the Client Care Coordinator will be responsible for assisting clinical leadership with maintaining staff schedules, shift coverage and updating client schedules. In addition, the Client Care Coordinator will be a key player to prepare and audit clinical reports for case managers, referents, third party payors and corporations. As an expert in our reporting structure, the reporting coordinator will work to ensure all reports are sent out to relevant parties with the appropriate clinical input and in a timely fashion.

JOB FUNCTION AND DUTIES:

• Daily Staff scheduling
• Working with the Nursing & Mental Health and Addiction Support Worker teams to organize staffing coverage for planned and unplanned absences
• Responsible for payroll submission and updating timecards
• Attend clinical rounds to be knowledgeable of staffing needs
• Audit all reports after clinician input, ensuring they are up to referents standards
• Liaising with client's care team to ensure proper documentation and reporting is followed and to collaborate on client/referent issues that arise
• Adhere to WSIB submission due dates
• Attending weekly WSIB clinical case conference meeting
• Preparing and proofreading WSIB Reports
• Other duties as assigned

EDUCATION:

• Post-secondary education or relevant experience in social services, medical administration an asset

SKILLS:

• Familiarity with, or experience in the healthcare sector
• Excellent communication skills including verbal, presentation, and written
• Experience with Salesforce (or another CRM) a significant asset
• Proficient in MS Office products (Excel, Word, MS Outlook, PowerPoint)
• Excellent interpersonal and organizational skills. The ability to collaborate across departments is essential
• Must be detail oriented
• A self-directed, creative team player
• Proven ability to identify and develop key customer relationships with a proven history of building and maintaining strong client relationships
• Ability to multi-task, prioritize, and demonstrated effective time management skills

Employee Benefits and Perks:

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through LifeWorks
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Remote or hybrid work models for eligible employees
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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