Address
Form of work
Salary- Please read all instructions before applying. Applications that are incomplete or unattached will not be considered. Thanks in advance.
We are seeking an outgoing, detail-oriented, efficient person to join our amazing Client Care Team in providing front desk support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude.
Pay: $20 per hour
Shifts will be: Monday to Friday from 2pm-7pm EST (25 hours per week)
This role will report to the Clinic Director, Adam Gelinas
About Us
First Step Men's Therapy was created in 2021 with one purpose: to create a warm, inviting space to help men develop better relationships with themselves and others.
Our Core Values:
- Authenticity
- Creativity
- Diversity
- Equality
- Fun
- Growth
- Honesty
- Integrity
- Responsibility
- Teamwork
- Trust
To succeed in this role …..
You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients. You are a spreadsheet guru who can stay on top of the latest information and organize information effectively. You aren't afraid to answer the phone and have the ability to convey warmth to those reaching out.
Qualifications
- 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
Responsibilities
- Supporting psychotherapists with client bookings, payments, administrating intake & consent forms, etc.
- Client support: answering client calls and emails, following up with individuals after consultations
- Communicate with our associate therapists via Slack and email.
- Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
- Tracking metrics using spreadsheets for Clinic Director
Skills & Attributes of our ideal candidate….
- Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
- Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
- Confidence to share ideas and constructive criticism to help us grow
- Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
- Tech savvy (we are mostly paper-less and everything is online)
- An appetite for innovation and simplicity who is highly process oriented
- Working autonomously comes easy to you but you also love collaborating with a talented team
- Considerable experience using the Google Drive, Slack, and Canva
- Knowledge of JaneApp scheduling software is an asset
Bonus points: Social Media experience and able to create eye-catching, professional posts and designs.
Application Process:
In addition to submitting a resume and cover letter:
- Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your result link in your personalized cover letter.
- Please note, the results will display at the top of the page an option to purchase the results. This is not necessary nor required.
- Scroll down to the test results and either copy the link or take a screenshot of your results.
We thank all applicants for their interests: Only those with a completed application under consideration will be contacted.
You must be legally able to work and reside in Canada in order to be considered for this role.
For more info on our practice, check out our website: www.firststepmenstherapy.com
Job Type: Part-time
Salary: From $20.00 per hour
Expected hours: 25 per week
Benefits:
- Work from home
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (required)
- Administrative experience: 2 years (required)
Work Location: On the road
Application deadline: 2024-03-30
Expected start date: 2024-04-29
