Client Care Coordinator

Client Care Coordinator - Job Description

The Lighthouse - Le Phare is a growing mental health practice with office locations in
Kemptville and Kingston, Ontario. We offer counselling, psychotherapy and neurofeedback services for groups, individuals, couples and families, children and youth. We are committed to the wellbeing of individuals in our communities and offer a warm and compassionate approach.

We are seeking to add a Client Care Coordinator to our growing team. You will be working alongside mental health professionals and be our warm and welcoming first point of contact to help clients navigate our services, as well as play a vital support role with our team of clinicians and students.

Minimum Qualification Requirements

• 2 years of experience in a Client Care and administrative roles, preferably in a clinic environment
• Experienced in providing client or patient services with a sensitivity to mental health issues
• Ability to maintain confidentiality, and exercise sound professional and ethical judgement
• Proficient with the Microsoft Suite of products (Word, Excel, Power Point, Outlook)
• Familiarity with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and/or Canva
• Working knowledge of social media for monitoring and advertising purposes
• Strong literacy and numeracy skills to handle administrative and general bookkeeping tasks
• Outstanding verbal and written English communication skills, and bilingualism (French/

English) preferred

• Proactive team player, with positive attitude and great follow-up skills
• Strong organizational skills, acute attention to detail and result-oriented
• Demonstrated ability to take initiative and solve problems quickly
• Ability to follow directions and work independently are essential
• College Degree/Diploma in Business Administration/ Marketing or similar and/or previous experience working in a health practice preferred

Other requirements

This is a part-time position, permanent position, for 15-20 hours per week, with the potential for an increase in hours as the practice continues to grow. We are looking for a right-fit individual who will grow with us; someone who is looking for the stability of a long-term position.

Location of work: 212 Van Buren Kemptville, ON.

Hours

Must be available a minimum of 3 hours, during regular business hours (9am-5pm) daily
Monday through Friday and able to respond to client queries promptly.

Job Duties and Responsibilities

You will be responsible for:

- Carrying out administrative activities of the practice
- Overseeing and co-ordinating office administrative procedures, and maintaining operations and procedures manuals
- Answering our telephone and relaying telephone calls and messages
- Answering electronic enquiries and tracking referrals
- Assisting with marketing activities. Scheduling social media posts, writing social media content and creating graphics
- Conducting monthly EHR file audits to ensure compliance
- Tracking client payments and assisting clinicians with billing and receipting
- Reconciling monthly clinician invoices
- Other related duties

Personal qualities

You are personable and calm. You enjoy contact with clients, while maintaining strong professional boundaries.

You are experienced in providing administrative support in a clinic environment and familiar with EHR systems.

You have outstanding written and verbal communication skills, and are experienced in accurate record-keeping.

You are self-aware, capable of both working independently and accepting direction and asking for help when needed, and are keen to collaborate with team members.

What we offer

We offer a warm, collegial and supportive work atmosphere. The Lighthouse-Le Phare values the diversity of the people we hire and serve. We strive to foster a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that help to develop each person's talents.

As The Lighthouse-Le Phare's first contact person you will be uniquely placed to introduce potential clients to the compassionate, professional care they can expect from us. You can be a meaningful contributor to our clients' first efforts toward improving their mental well-being.

We offer compensation of $20-$22 per hour commensurate with experience, in addition to the possibility to grow your career with us.

Updated: January 8, 2024

Job Types: Part-time, Permanent

Salary: $20.00-$22.00 per hour

Expected hours: 15 per week

Benefits:

• Company events
• Flexible schedule
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Kemptville, ON K0G 1J0 (required)

Ability to Relocate:

• Kemptville, ON K0G 1J0: Relocate before starting work (required)

Work Location: In person