Client Care Coordinator

Overview

An estimated 3 million Canadians are hearing-impaired and that number will continue to rise as the population ages. At Amplifon, we are dedicated to serving our clients and helping to make a positive difference in people’s lives through the gift of sound.

As a Client Care Coordinator, you are the first point of contact for our customers. You will develop relationships with clients and provide outstanding professional customer service. You will perform receptionist duties, schedule appointments, and assist with day-to-day office operations as an integral part of our team.

Responsibilities

As a Client Care Coordinator, you connect our patients with hearing specialists, and make every effort to make visits as seamless as possible. You will be responsible for greeting customers, obtaining patient information, and answering general inquiries. Within the office, you will maintain records, both electronic and print, and ensure a professional office environment. As a valuable member of the team, you will work with other staff to support special promotions and projects, and provide assistance and training to other retail operations staff. You will assist with scheduling and confirming patient appointments, and coordinate and execute special mailings. Within the Amplifon team, you’ll have room to grow as we continue to expand and strive to become Canada’s leader in hearing-health.

Qualifications

If you’re committed to providing phenomenal customer service, have experience working in an office environment, we want to hear from you. You have strong communication skills, and are professional and articulate. You have experience using the Microsoft Office Suite, strong computer skills, and are familiar with scheduling computerized appointments. You’re organized and able to multitask and take initiative within the office, ensuring patient files are updated and paperwork is completed. You have previous experience in telemarketing and direct sales, and some experience in healthcare services.

Amplifon Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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Job Types: Full-time, Permanent

Salary: $19.00-$21.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 2 years (required)
• Medical office administration: 2 years (required)
• Microsoft Office: 2 years (required)

Work Location: In person