Repost - Tenant Services Administrator

On May 5, 2021, Toronto City Council approved the creation of the Toronto Seniors Housing Corporation (“TSHC”) to provide seniors with safe, well-maintained homes and improved living conditions, services and experiences. TSHC will interact with and support senior tenants in new ways, with the goal of ensuring seniors can age in place with dignity and in comfort. By June 1, 2022, all 83 Toronto Community Housing Corporation (“TCHC”) seniors’ buildings will transition to be managed by the new Toronto Seniors Housing Corporation. The new corporation will continue to be focused on meeting the needs of senior tenants through the Integrated Service Model.

TCHC will continue to own the buildings and be responsible for major capital. TSHC will lease the buildings from TCHC and be responsible for minor capital and maintenance. TSHC will be entering into agreements for shared services where appropriate with TCHC and TSHC will be focused on tenant facing issues, including health and social supports.

Please be advised that this opportunity is for Toronto Seniors Housing Corporation and not Toronto Community Housing.

Please Note:

An Eligibility List will be created from this competition and will be in effect for up to six (6) months for any current and future Temporary and Permanent Tenant Services Administrator positions that may become available.

In addition to a great job opportunity to help Toronto's Seniors live with dignity and safety, Toronto Seniors Housing offers:

• Competitive Benefit Package
• Defined Benefit Pension plan with 100% employee matching
• Three weeks paid vacation and four personal days
• Employee Assistance Plan
• Fitness Membership discount
• Annual Tuition Reimbursement

Are you passionate about community housing and looking for an opportunity to work with an organization that is dedicated to improving the lives of tenants from diverse backgrounds? Do you want to use your leadership experiences to influence community growth? If this sounds like your ideal career, then Toronto Community Housing is the place for you!

The Seniors Housing unit is focused on ensuring access to services and integrated supports for seniors’ tenants to realize successful tenancies and allow seniors to age in place. Reporting to the Seniors Housing Manager, the Tenant Services Administrator will provide a wide range of administrative and clerical support required in the day to day management of a social housing portfolio, including administrative duties supporting leasing activities, creating and maintaining tenant records, annual rent review activities, and collecting data & generating reports.

Responsibilities

• Rent Assessment and rent reviews in accordance with Housing Service Act (HAS) guidelines. Including recalculations.
• Prepare letters and correspondence in accordance with the Arrears Collection Process
• Work with team members to identify tenants at risk of eviction due to nonpayment of rent
• Communicate results with necessary parties to action if required in accordance with process
• File and monitor/ repayment agreements in accordance with the Eviction Prevention Policy
• Liaise with site staff/external agencies (e.g. OCHE, ODSP, POA) when follow-up is required
• Coordinate tenant legal processes including initiating termination notices for tenant arrears/breaches of Residential Tenancy Act (RTA)
• Preparation of routine correspondence and reports
• Preparation of general tenancy and tenancy management correspondence as required
• Initialize input and support tenant pre-authorization payment process
• Create tenant files, verifying RGI eligibility, coordinating all leasing documents, preparing lease and all relevant leasing documents completing the lease package in accordance with leasing check lists etc.
• Meet with the tenant to sign the lease documents and review tenancy requirements.
• Data collection and generating reports (including but not limited to)
• Tenant information as it relates to leasing activities, including income and assets documents;
• Arrears reports.
• Record keeping and documentation
• Maintain an effective electronic and manual record keeping system for business practices including: tenant files, accounts payable documents,Housing Service Act (HSA) documents and legal documents, etc
• Respond to inquiries (including but not limited to)
• Questions regarding rent calculations;
• Legal matters including eviction for rent arrears;
• Charges
• Parking
• Administer process for common spaces including but not limited to recreation rooms, storage, parking etc.
• Other duties as assigned

Qualifications

• Minimum 3 years’ experience in property management and administration
• College diploma in business administration and accounting or equivalent relevant experience.
• Ability to obtain a Certificate in Rent Geared to Income (RGI) Administration
• Tenancy Administration and Management certificate is an asset
• Experience with vulnerable populations within a social housing context an asset.
• Knowledge of income support programs and gerontology/aging considered an asset
• Working knowledge of data based financial and client systems in a computerized environment
• Demonstrated ability to make calculations accurately and working knowledge of financial procedures
• Demonstrated ability and proficiency in RGI Calculations
• Demonstrated experience in file management, both digital and analog, including relevant documentation practices and abilities
• Exceptional customer service skills
• Demonstrated problem solving and critical thinking abilities
• Strong communication skills, both written and verbal
• Knowledge of various Housing Programs and legislation including: Residential Tenancy Act, Occupational Health & Safety Act, Eviction Prevention Policy, the Human Rights Code, HSA, SHRA, etc.
• Demonstrated experience in preparing routine correspondence, memoranda and reports
• Proficient in Microsoft suite, including Microsoft word, excel, and outlook
• Experience with data input, manipulation, and report generation.
• Ability to work cooperatively and collaboratively as a team
• Excellent interpersonal skills required to interact with tenants, external agencies and with staff
• Must be able to meet deadlines with conflicting priorities and work independently with minimum supervision

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Note: not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Assessment Process:

Candidates will complete an online test, a computerized written test and a verbal interview. Candidates will need to achieve a score of 70% on each step/assessment to pass. Successful candidates will be considered further based on union seniority. In the event there are any changes candidates will be notified prior to the assessment in writing.

Please note: TSHC has a mandatory vaccination policy wherein staff are required to be fully vaccinated against COVID-19 as of November 23, 2021 with the exception of employees with approved accommodations.

Job Type: Full-time

Salary: From $33.04 per hour

Benefits:

• Company pension

Schedule:

• Monday to Friday

Work Location: In person