Reservation Agent/ Dispatcher

Dispatcher Job Summary:

Starting Rate of Pay: $18.80/hour

A key member of the Operations team, reporting to the Operations Manager, the Dispatcher is the centre of Robert Q’s operations and is responsible for coordinating the movement of Airbus Drivers, vehicles, courier and luggage in an effective and efficient manner. The Dispatcher manages the seamless, safe and enjoyable journey/transportation of our customers 24/7, 365 days per year. The Dispatcher maintains professional, collaborative communication with all airbus departments including: Reservations, Drivers, Garage staff and Management to navigate daily runs, anticipate and trouble shoot problems and to maintain the level of service excellence our clients are accustomed to, aligning with Robert Q Airbus' core values.

As an integral part of the team, in the absence of Management, the Dispatcher is responsible for the supervision of Airbus Departments. The Dispatcher will support staff with addressing multifaceted urgent circumstances that arise while maintaining a positive and collaborative team environment.

Reservation Agent Job Summary:

Starting Rate of Pay: $16.65/hour

Reporting to the Operations Manager, the Reservation Agent will deliver outstanding quality interaction to our valued customers ensuring professionalism and the highest level of service excellence is achieved aligning with Robert Q Airbus and Travel’s Core values and Code of Conduct. Reservation Agents promptly respond to client inquiries in a timely, friendly and thoughtful manner supporting a safe, enjoyable and positive customer journey.

As an integral part of the team, the Reservation Agent will collaborate to ensure the customer’s needs are met and satisfied: Prioritizing customer calls, emails and face to face interactions. The Reservation Agent displays a caring and positive attitude while maintain a high level of respect for Robert Q customers and staff.

Qualifications:

• Successful completion of post secondary school or equivalent education and experience acceptable to Robert Q
• One-year previous work experience in a customer service capacity and two years + of dispatching experience in a comparable role or equivalent acceptable to Robert Q
• Demonstrated customer service experience along with the ability to effectively solve problems
• Positive and empathetic individual who can effectively work within a diverse team
• Demonstrated experience managing challenging situations and complex problems in a timely, proactive and efficient manner while achieving positive outcomes
• Sound organizational and time management skills

Robert Q Airbus Inc. is an equal opportunity employer that is committed to fostering a inclusive environment in the workplace for all employees. Applicants should contact Robert Q should they require any accommodation during the application/ interview process.

Job Types: Permanent, Part-time

Salary: $16.65-$18.80 per hour

Job Type: Full-time

Salary: $16.55-$18.80 per hour

Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overtime
• Weekends as needed

Experience:

• dispatching: 1 year (preferred)

Work Location: In person