Reservations Agent

Who we are looking for:

The Victoria Inn is searching for a Reservations Agent (approx. 28-32 hours per

week). Successful candidate must be available for AM and PM shifts. As a Reservations Agent,

exceptional organizational abilities and the desire to interact with employees and guests on a

daily basis is required. Only candidates who have a positive customer service attitude will be

considered. Previous experience in a call center or with a switchboard is considered an asset.

What you will learn:

You will learn a full working knowledge of the Skytouch Hotel Software and Daily Guest Room

Operation Procedures. Candidate will attend department meetings as well as professional

development courses and workshops.

Position Summary:

Through the guidance of the Front Desk Manager, support the daily hotel operations by taking

guest reservations while providing superior service. Provide assistance to employees from

other departments, and ensure proper procedures, policies and standards are being followed.

We are an equal opportunities employer and welcome applications from all suitably qualified

persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Types: Full-time, Part-time, Permanent

Salary: From $15.80 per hour

Expected hours: 28 – 32 per week

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed
• Weekends only

Supplemental pay types:

• Overtime pay

Experience:

• Customer service: 1 year (required)
• Call center: 2 years (required)

Work Location: In person

Application deadline: 2024-04-05