Address
Form of work
SalaryJob Description
We are currently growing our team, and are looking for an individual who is efficient, effective and able to operate in a fast paced environment. They will have the opportunity for growth within this role.
Why you should apply:
- Have a passion for coaching and mentoring and are comfortable delegating tasks.
- Enjoy leading a diverse team in a fast paced environment
- Advancement opportunities
- Demonstrate a passion for guest service and creating exceptional guest experiences
- Pride yourself on building relationships with guests and your team
- Have strong operational experience
- Competitive salary with performance bonus'
- Extended Health Benefits
- Comprehensive training
People Management
- Accountable for recruiting new team members, performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
- Identifying and developing high potential employees for progression to the next level
- Sets goals and objectives for his/her team
- Ensures ‘open door’ policy for all team members
- Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means
- Provides open communication with General Manager and Restaurant Owner
- Responsible for restaurant compliance with all applicable legislation
- Ensures high standards of guest experience are maintained and demonstrated as a top priority
- Implements, and instills in their teams, company policies, procedures, ethics
- Handles guest complaints and queries with professionalism and concern
- Prepares reports and other performance analysis documentation
- Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
- Provides leadership and direction around waste management procedures
Job Requirements
- Create a positive guest experience by delivering a high level of service while ensuring all staff members engage guests and exceed service expectations
- Manage the daily operation of the unit; creating a master operational schedule, scheduling and coordination of staff schedules, and training staff on each station and expectations of performance
- Lead a competent team of staff; ensure proper staffing levels (recruiting, interviewing, and hiring), training, coaching, problem resolution, developing and mentoring, and addressing any concerns to create a positive work environment
- Handle administrative duties such as entering payroll information, performing feedback sessions, on-boarding new team members, budgeting, and finance management
- Ensure and uphold food safety and quality standards
- See things from the customer's perspective to understand how the store is perceived and use that knowledge to improve offerings and drive sales
- Develop and share ways for continuous improvement within the organization
- Provide ongoing performance feedback to staff, and set employee and unit goals and objectives, and assist employees with achieving those goals
- Maintain and demonstrate professional work ethics, moral integrity and a positive attitude at all times
- Other duties as assigned to meet the needs of the business
Job Type: Permanent
Tim Hortons welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Salary: From $41,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
Supplemental pay types:
- Bonus pay
Experience:
- Supervising: 1 year (required)
Work Location: In person
