Retail Administrative Assistant

We are seeking a highly organized and detail-oriented individual to join our amazing team as a Retail Administrative Assistant in Edmonton, AB. In this role, you will provide crucial administrative support to ensure the smooth and efficient operation of our five retail locations. The ideal candidate will have excellent organizational and time management skills, a keen eye for detail, and the ability to work in a fast-paced environment.

The Administrative Assistant is a part-time on-site/remote position. This position is best suited for a self driven and independent worker with an intrapreneurial spirit who thrives in a support capacity and values working within a small team.

Job Responsibilities include but are not limited to the following categories:

1. Administrative Support

2. Inventory Management Support

3. Customer Service

4. Onboarding and Training Support

Administrative Support:

Participate in the ongoing development, documentation, and maintenance of LEC’s processes and procedures.

Maintain and organize LEC’s electronic library by establishing an effective filing system for documentation accessible via a Software Management System.

Prepare and maintain monthly reports.

Manage store requests for supplies by procuring or placing and expediting orders for supplies and verifying receipt of supplies.

Oversee facilities service requests and maintenance activities with various vendors.

Assist in coordinating inter-store inventory transfers by processing courier shipment requests.

Assist with various tasks requested by ownership group.

Inventory Management Support:

Collaborate with store managers to monitor and maintain accurate inventory records, track stock levels, and manage orders following vendor guidelines.

Oversee defective product management, warranty claims, and ensure completion.

Input data accurately into relevant systems and databases for analysis.

Prepare reports to analyze inventory data, identify trends, and develop monthly order schedules.

Manage product special requests and supervise inventory counts at the store level.

Handle POS product management tasks, including product additions, maintenance, and adhering to naming standards.

Customer Service Support:

Manage customer inquiries and concerns across multiple communication channels (social media, Google Business), responding promptly and professionally.

Serve as a central point of contact for internal and external communication, including responding to emails, phone calls, and inquiries.

Collaborate with retail staff to ensure a positive customer experience and assist in resolving customer issues and escalations by identifying trends across all locations.

Handle website product management to enhance customer experience and support overall operations.

Onboarding and Training Support:

Support the development, documentation, and implementation of LEC training initiatives, including assisting in onboarding new employees, training on procedures and systems, and conducting health and safety orientations.

Skill Requirements:

• Organizational Skills: Essential for managing multiple tasks and ensuring smooth operation.
• Time Management: Crucial for meeting deadlines and efficiently handling responsibilities.
• Attention to Detail: Necessary for maintaining accurate records and reports.
• Communication Skills: Vital for effective interaction with team members, vendors, and customers.
• Technical Proficiency: Important for navigating software systems and electronic communication channels.
• Independence and Initiative: Valuable for taking proactive steps and working effectively without constant supervision.
• Adaptability: Necessary to thrive in a fast-paced environment with changing priorities.
• Teamwork: Essential for collaborating with colleagues to achieve common objectives.
• Customer Service Skills: Important for handling inquiries and concerns professionally and efficiently.
• Training and Onboarding: Needed to assist in the smooth integration of new employees and implementation of training initiatives.
• Inventory Management: Critical for maintaining accurate records and managing stock levels effectively.
• Problem-solving Skills: Important for identifying and resolving issues, particularly in customer service situations.
• Facilities Management: Necessary for overseeing maintenance activities and coordinating with vendors.
• Retail Experience: Helpful for understanding the context and dynamics of the retail environment.
• Intrapreneurial Spirit: Demonstrating innovation and positive contribution within a small team environment.
• High School degree
• Must have reliable transportation
• Can pass a Background Check
• Must be Over the Age of 18 to apply

Personal Attributes:

• Honest and trustworthy
• Respectful
• Reliable
• Demonstrate sound work ethics
• Growth mindset

If you are a motivated and organized individual with a passion for supporting retail operations, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter with the word "coffee" in the subject line.

Job Types: Full-time, Part-time

Salary: $18.00-$20.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Store discount
• Work from home

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Provide examples of your experience managing administrative tasks in a fast-paced environment, particularly in a retail setting:
• Describe your experience with inventory management systems and procedures. How do you ensure accuracy in inventory records and manage stock levels efficiently:
• Describe your experience in preparing monthly reports? What specific types of reports have you been responsible for, and what tools or software did you utilize in the process:
• Highlight any specific skills or insights gained from your retail background that you believe would be beneficial in this role:

Education:

• Secondary School (required)

Experience:

• Inventory Management Support: 1 year (required)
• Administrative Assistant: 2 years (required)

Work Location: Hybrid remote in Edmonton, AB T6J 3B2