Sales and Catering Coordinator

The Sales and Catering Coordinator is a highly organized multi-tasker who is goal-oriented, with the ability to work with a variety of teams. As a member of the Sales and Catering Team, the Sales and Catering Coordinator is responsible for the booking and synchronization of meetings/functions and guest room blocks. Continually ensuring that we treat ‘customers’ as guests in our own homes, demonstrating a “Guest First” focused attitude in a fast past environment. Our goal is to exceed any expectations our guests have.

Strong writing and verbal communication skills are a key asset to the position and allow the candidate to present themselves and our hotel in a professional manner. The Sales and Catering Coordinator will be responsible for upselling and detailing all the hotel meeting space, food and beverage requirements that have been sold by hotel sales managers.

Responsibilities:

Consult with customers to determine objectives and requirements for events such as meetings, conferences, conventions, and special events.

• Participates in all phases of client and/or internal meetings pertaining to catering and banquet functions and coordinates related activities on a daily basis, including assisting clients and/or event planners with their specific requirements and menu selections, as per available services and facilities.
• Assist with implementing strategies to achieve departmental goals and financial profitability.
• Effectively manage customer budgets to maximize revenue; knowledge of labor costs, banquet space, and food costs.
• Prepare proposals, sales contracts, and Banquet Event Orders
• Effectively manage and update activities and bookings including the entering of daily/weekly pick up & actuals into Delphi.
• Attend weekly BEO meetings.
• Inspect event facilities to ensure that they conform to customer requirements.
• Review event bills for accuracy, and approve the payment.
• Conduct post-event evaluations to determine how future events could be improved.
• Assist and participate in trade shows, client service events, and site tours.
• Knowledge of all services, hours of operation, and facilities of the hotel, as well as the local area to effectively assist guests.
• Participates in property and corporate events as assigned.
• Administrative duties; presentations, reports, and correspondence.
• Identify and resolve all guest concerns/complaints to their satisfaction.
• Able to work a variety of shifts including days, evenings, weekends, and statutory holidays. Work may require outside touring, occasional overnight travel, weekend and/or evening work
• Understand and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to a supervisor.
• Any other duties as requested by Manager on Duty

Education, Experience, & Skills:

• Post-secondary education or hospitality certificate is an asset.
• Knowledge of hotel Banquet operations/experience is an asset.
• Practical experience working with a team that interacts with several divisions or department teams.
• Demonstrated ability to interact and influence coworkers.
• Excellent communication skills (written, verbal, listening).
• Computer skills and knowledge of various programs.

Christie's Mill Inn and Spa welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Job Types: Full-time, Permanent

Salary: $18.00-$20.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Port Severn, ON L0K 1S0: Relocate before starting work (required)

Work Location: In person