Sales and Leasing Manager

The Driving Force Inc. is hiring a Sales and Leasing Manager In our Langley location. We are looking for a leader who is passionate about delivering the highest levels of service and developing long-lasting relationships with our customers. The Sales and Leasing Manager will be responsible for all vehicle Sales and Leasing functions at the branch level and ensure short term and long-term success is aligned with The Driving Force Group of Companies (TDFG’s) business strategy, core values, vision, and overall philosophy.
Why Work With us?
You matter, we support you. We pay competitive wages and benefits, including extended health with a spending account, and dental.
We take care of our people. You get 50% off rentals at any DRIVING FORCE location.
We offer you our company RRSP matching program, to look after your future.
Work/Life balance is important. You get 3 weeks accrued vacation, a flexible working environment, and wellness time to focus on yourself or your loved ones.
We want you to grow. Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.
What you'll do:

• Manage and document all leads and customer communication in the company CRM system
• Review expiring leases and ensure all customers are engaged in the determination of an exit plan no less than 3 months prior to expiry. Turnover to Sales and Leasing Consultant or Financial Services Manager, as required
• Actively work with the Sales and Leasing team to drive more online reviews through sites such as Google, Facebook, Yelp, etc.
• Customer complaints are to be resolved, documented, and root cause identified (using CAR system) in an efficient and timely manner
• Forward all negative customer feedback to Marketing to manage social media
• Plan and/or participate in customer loyalty functions and networking activities
• Review and share customer feedback surveys with the team and action as appropriate
• Manage warranty reserve fund to address customer warranty issues
• Work with the Sales and Leasing Consultants to source new or factory order vehicle(s) as required for the client
• Review and approve sales worksheets within company sales system
• Work with Sales & Leasing Consultants and Financial Services Managers to structure deals and provide a proper turnover for financing
• Assist in the recruitment for potential new Sales and Leasing employees
• Ensuring regular performance reviews of Sales and Leasing employees are conducted as per company performance management program
• Oversee the reconditioning process for sales vehicles and ensure the vehicle are reconditioned as per the company’s certified used vehicles standards
• Engage the company’s Wholesale department for wholesale disposal, as per company guidelines
• Ensure the target number of inventory is web visible at all times, according to company marketing standards and processes
• Regularly review market values, utilizing guidance from all available internal and external sources and price vehicles accordingly
• Maintain a high level of Customer Service Index (CSI) through internal and external review sources
• Assist the Branch Manager in creating the Sales and Leasing department annual budget
• Review monthly Sales and Leasing targets and establish specific targets for each member of the Sales and Leasing team
• Conduct regular weekly progress meetings with the Sales and Leasing team to ensure targets are being understood and achieved

What you’ll need:

• 3+ years’ experience in vehicle sales/leasing and/or sales/leasing management
• Available inside and outside regular business hours to forward leads and answer customer questions
• Ability to hold a Sales License, where required
• Valid Driver’s License and Driver’s Abstract acceptable to TDF Group’s Driver and Vehicle Safety Program (in order to drive company vehicles)
• Pre-hire Criminal Security Clearance and Credit Check required due to fiduciary responsibility
• Strong computer skills and competency in Microsoft Office, particularly Outlook
• Strong interpersonal and communication skills
• A commitment to delighting customers through attitude, attention and effort
• Ability to work in a fast paced environment
• Able to solve problems independently following company guidelines and policies

Please note this position is commission based.
Please note all offers of employment at The Driving Force Inc. are conditional upon the successful completion of a pre-hire background check. This may include anything up to and including a criminal history check, reference checks and/or credit check.
The Driving Force Inc. is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified individuals, visible minorities, Aboriginal peoples, and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.
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