Sales Associate

As the public face of the company the Showroom Assistant is responsible for dealing with any and all customer questions about the products and services the company offers. A showroom Assistant is expected to be continuously updating their knowledge of the company products, services, and policies.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact and maintaining the presentation of the

sales floor, products, signage, and displays.

Requirements:

• Ensure high levels of customer satisfaction through excellent sales service.

• Maintain outstanding store condition and visual products standards.

• Ascertain customers’ needs and wants.

• Welcome and greet customers.

• Keep up to date with product information.

• Accurately describe product features and benefits.

• Superior product knowledge.

• Ability to maintain a professional appearance.

• Introducing promotions and opportunities to customers.

• Maintain strong relationships with clients and partners.

• Consult with clients to determine their needs and preferences for their cabinetry design.

• Excellent time management skills.

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.

• Basic understanding of sales principles and customer service practices

• Available to work a variety of hours (may include mornings, evenings, weekends, holidays)

• Ability to work as part of a team and take independent initiative without direct supervision

Duties:

• Opening and closing of the Showroom

• Keeping up with Daily + Weekly +Quarterly schedule Provided (Cleaning must be kept up with to prevent

a build-up that may become too much to clean/ noticeable to clients of lack of maintenance)

• Take client information and pass on accordingly

• Answer calls and make calls professionally for daily client interactions / answer questions if required

• E-mailing professionally with clients + other sources if required

• Process payments + Invoices, and preparing Scopes of Work if required

• Professional communication with other locations + Facilities if required

• Co-ordinating with the line manager during the day/ your shift (Management must be kept updated – When a client enters -When a client leaves -Questions the client may have had -Informing management of what happened in the interaction etc.)

• Keeping up with product knowledge, if you have nothing happening make sure to update your knowledge via research/ handling samples etc. to better help serve future clients

Job Types: Full-time, Part-time

Salary: $16.55-$21.23 per hour

Expected hours: 16 – 40 per week

Day range:

• Monday to Friday
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift

Work setting:

• Specialty store

Education:

• Secondary School (preferred)

Licence/Certification:

• Serving It Right (preferred)

Ability to Commute:

• Barrie, ON L4N 6L2 (required)

Ability to Relocate:

• Barrie, ON L4N 6L2: Relocate before starting work (required)

Work Location: In person