Sales Associate

About us

• MUST have 3 - 5 years in a customer service & sales role in an Canadian OPTOMETRY/OPTICAL environment.
• We are located at Markham/Scarborough border http://www.eyetelligence.ca
• We do not hire students or part-time workers.
• We do not provide LMIA to candidates. MUST be Canadian Citizen or PR holder.

Eyetelligence is committed to offering quality, affordable eye care to the community with a professional, friendly, and compassionate approach. Our primary focus is on our patients. We foster a culture of medical care excellence through technological advancements. Our highly skilled and experienced physicians, assistants, and trained ancillary staff deliver precise and successful treatments and consultations, ensuring patient satisfaction. All our eye care professionals stay at the forefront of technology and are dedicated to ongoing education. We also prioritize educating our patients on their eye care needs. Our aim is to exceed expectations!

We are seeking a FULL-TIME SALES ASSOCIATE to join our team. As a Sales Associate, you will provide expertise in optical sales, lab orders, customer relations, patient communications, data verification, insurance predetermination, and inventory management, as well as invoicing and insurance filing.

Job Description:

• Greet patients in a friendly and professional manner while establishing rapport.
• Handle phone calls, appointment bookings and process clinic emails.
• Perform insurance predetermination, reconciliation, and patient data validation.
• Process all required patient forms.
• Educate patients about their prescription and their lifestyle needs for optimum vision.
• Assist patients with frame & lens selection and styling.
• Take measurements using the advanced computerized measuring tools.
• Manage lab orders, enter accurate patient information, and provide insurance forms and receipts.
• QA all jobs received from the Optical Labs.
• Notify patients when their eyewear is ready.
• Manage invoicing and payment collection.
• Schedule follow-up appointments as required.
• Confirm appointments and manage patient rebooking.
• Maintain cleanliness procedures and standards.
• Participate in personal and team development training and initiatives, including staff meetings, continuing education, and conferences.
• Ask the clients to provide google reviews.
• Build and maintain effective working relationships with co-workers, leadership team, suppliers, and the public.

Qualifications:

• MUST have 3 - 5 years of customer service and sales experience in an OPTOMETRY/OPTICAL environment.
• Education in Opticianry or Optometry is considered beneficial.
• Detail-oriented & Organized.
• Strong mathematical skills and English writing capabilities.
• Minimum typing speed of 40 words per minute.
• Proficient computer skills at the Canadian Grade 11 level.
• Ability to learn quickly.
• Exceptional critical thinking and problem-solving abilities.
• Experience in sales/administration in a high volume or luxury environment is desirable.

Compensation:

• $20-30 per hour (paid biweekly)
• Individual sales bonus (paid monthly)
• Late morning shifts (10am-7pm). Closed on Sunday/Monday.
• Closed on all long weekends.
• 3 paid sick days for employees who have been with us for over a year.
• Medical benefits (start after completing 1 year).
• Once a year comprehensive eye exam along with a free lens (if required).
• Opportunities for career development in healthcare. All required training and certifications will be covered by Eyetelligence. Conditions apply.
• Closed annually from Dec 24th-Jan1st. High-performing employees with over a year of service will receive a full week's pay as a Christmas bonus.
• Starting with 2 weeks (10 business days) of vacation, increasing to 3 weeks (15 business days) after 2 years.

Eyetelligence Inc. is proud to offer inclusive hiring. We are an equal opportunity employer and consider all qualified applicants equally, without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Permanent

Salary: $20.00-$30.00 per hour

Expected hours: 35 per week

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Work setting:

• Specialty store

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Estimated distance in KM from your residence to the clinic?

Experience:

• Customer service: 2 years (required)

Work Location: In person

Application deadline: 2023-10-31
Expected start date: 2024-04-02