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Form of workAre you passionate about helping and educating others? As a Scientific Support Specialist, you will be an integral member of the team by providing high-quality, efficient, and effective Scientific Support for researchers across the globe.
The Scientific Support Specialist's primary responsibility is to apply their laboratory skills and specialized knowledge to support our global staff and new and existing customers on one or more STEMCELL product lines. In this role, you will provide in-depth product troubleshooting support through direct customer interactions, develop educational resources and tools, as well as deliver internal and customer-facing training programs. You must possess excellent communication skills, an upbeat attitude, and an eye for detail. We are looking for someone with a broad base of scientific research skills, particularly someone with Cell Culture experience.
This is a 1 year (12 month) contract for parental leave coverage, with the possibility to convert into a permanent role based on business needs.
Job Description
Duties and Responsibilities
- Provide technical guidance to customers and Sales team through general and troubleshooting inquiries on specific product lines
- Design and support the development of scientific training materials and technical resources for staff and customers
- Deliver and evaluate the effectiveness of training programs delivered to staff and customers
- Collaborate within a departmental or cross-departmental team to represent customer needs for new product ideas or to develop new educational resources and training
- Support Cell Culture generation for training delivery and demonstrations
- Bachelor's degree with 4+ years of relevant work experience in life sciences; Masters or PhD in a relevant field would be an asset. Preference for familiarity with human pluripotent stem cell (hPSC) or epithelial biology
- 3+ years of experience in customer service support, preferably within a research environment or biotechnology company, would be an asset
- In-depth knowledge of life science research techniques and technologies. Experience with mammalian Cell Culture is highly desired
- Excellent written and verbal communication skills, including the ability to clearly explain complex scientific concepts to both experts and non-experts alike
- Strong problem-solving and critical-thinking abilities
STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists-standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our Cell Culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 2300 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.
This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.
STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada's Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.
As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.
The annual base salary for this job ranges from:
$68,595.00 - $92,800.00
STEMCELL determines an individual's pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.
NOTE: STEMCELL'svaccination policy requires that all candidates for this role be fully vaccinated against COVID-19 (including boosters), as currently recommended or required by local health authorities and public health orders, unless an exemption from this policy is approved through our accommodation request process.
To apply, please select the "Apply" button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.
