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In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction, and act as an escalation point for support issues.
Job Description
RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong. We’re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that’s you, we can’t wait to connect.
What is the opportunity?
We are looking for a talented and passionate team-player to join the Mydoh team as a SeniorBilingualCustomer Support Specialist. Your goal will be to provide exceptional support to our English and French speaking families across Canada.
In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction, and act as an escalation point for support issues.
What will you do?
Proactively engage with customers through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
Provide an invaluable customer experience by understanding customers’ immediate and future needs and providing timely resolutions
Translate copy from English to French
Contribute to team results by supporting all colleagues to be successful in meeting customer needs
Maintain high levels of customer engagement and satisfaction
Serve as an escalation point to handle and advise on complex support issues
What do you need to succeed?
Must-have
Exceptional customer service capability and confidence in engaging customers across multiple channels (i.e. phone, email, live chat, etc.) using a friendly, positive and professional tone
The ability to communicate flawlessly in English and French with customers (both through written and verbal communication)
A drive to provide exceptional customer service
Proven ability to prioritize, and multi-task in a fast-paced environment
An ability to think in action, problem solve, and collaborate closely with colleagues
A strong desire and willingness to learn and apply learnings
Nice-to-have
Experience working in a start-up environment
Previous experience working in a Contact/Call Centre for a financial institution and/or service industry
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
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RBCX
VSCUSTOMERSUCCESS
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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