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Form of workJob ID: 7532
Working Business Language: English
Salary: At Wawanesa, salary is one component of a holistic, comprehensive and competitive offering that we provide to our employees. The salary offered is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.
The actual salary offered is expected to be in the range listed below, however candidates with salary expectations outside of the range are still encouraged to apply.
$85,000 - $105,000 base salary
At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (15 hours per week (or 2 days) in a Wawanesa office) and remote work. You may work from any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, and Yukon.
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
This role contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience by providing claim technical training and leadership to the claims team, focusing on claim handling best practices and customer service standards. This role is responsible for the claim training programs from design to, development, tracking, and execution of all training while ensuring compliance with regulations and company handling practices and procedures.
Job Responsibilities
- Determine training needs, design and execution of claims technical training program
- Develop and support a learning environment aligned with our company values
- Oversee and coordinate all claim training efforts, including the management of timelines and schedules for training classes
- Contribute to the design and execution of the claims technical strategic plan and collaborate with stakeholders to identify learning opportunities in support of our business goals
- Review, prioritize and manage the annual claim training schedule
- Contribute to claim employee development and employee performance through coaching feedback and following up on the development of technical competencies
- Assess sustainment of training programs for continuous improvement through feedback channels, governance model and regulatory requirements
- Stay abreast of industry, regulatory and company changes or trends that influence our training strategy and content
- Stay current on learning, development and training methodologies and implement as appropriate for claims technical training
- Partner with the Learning & Development in content and curriculum development to ensure a blend of learning methodologies are used to support Wawanesa's strategic initiatives and enterprise wide development
- Perform other duties as assigned
Qualifications
- 5+ years insurance adjusting experience
- 1-2 years in a leadership or mentor position is an asset
- Demonstrated ability to build and maintain effective relationships with business partners and stakeholders
- Training and Development certificate or completed CIP or similar is an asset
- Excellent written and verbal communication skills
- Ability to lead engaging training sessions with small and large groups that consistently achieve key learning objectives
- Excellent planning and organizing skills, with the proven ability to prioritize, handle multiple assignments, work accurately within tight timelines and interact collaboratively in a team environment
- Proficient use of computer application software (Microsoft Word, Excel, PowerPoint, Teams, Outlook)
- Ability to consistently recognize opportunities for improvement and develop and execute on new ideas to improve training program
- Effective customer service skills including empathy and concern for our customers
- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
- Ability to coach, guide, and positively motivate employees
- Detail oriented with a critical degree of accuracy regarding data entry
- Position requires the ability to lift up to 5 lbs. on a daily basis
- Position requires low mobility throughout the branch buildings to meet internal customer demands
- Position requires travelling to various locations across North America
- Fluency in French is an asset.
#LI-Hybrid
Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company's goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today's challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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