AddressSalary: Salary $45,000-$55,000/year + Benefits
Spring Financial is rapidly expanding and we're looking for a driven and energetic individual to join our team. We are firm believers in developing our own talent and promoting from within, which is why we are looking for an ambitious candidate who is ready to fast-track their career growth! To learn more about our products please visit our website here: www.springfinancial.ca.
What you will be doing:
- Providing unparalleled customer service at every step of the interaction
- Finding and implementing the correct, unique solution for each borrower
- Collecting outstanding debts from current Spring Financial borrowers
- Prioritizing and scheduling outreach for full-cycle collections
- Navigating an in-house CRM at every aspect of the collections cycle
- Executing department deliverables with the use of an automated dialer system
What you need to succeed:
- 2+ years of collection experience is strongly preferred
- Ability to excel in a high-call volume environment while managing a busy queue
- Exceptional oral communication skills (active listening and speaking clearly are requisites for success in the position)
- Aptitude for building rapport with customers
- An open-mindedness to learning how to improve and adjust the ways you communicate
- Tech-savvy with a thirst for learning new programs and software
What we offer:
- A competitive starting salary
- Extended health, dental and vision benefits
- Transit Friendly Employer (Transit Allowance)
- Training by successful managers (who have excelled in the job themselves) is provided at the onset and throughout your journey with Spring Financial
