Senior Coordinator Business Solutions

Truthfulness | Fairness | Value | Loyalty

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.

Senior Coordinator, Business Solutions

Reporting to the Assistant Manager, Business Solutions you will be a subject matter expert (SME) for all workflows and system processes, as well as liaising with internal and external to update systems and documentation. This is a full time, 12 month temporary position.

Here is what a typical day looks like

• Lead and participate in administrative projects
• Bounce between a list of shared daily, weekly, and monthly administration and maintenance tasks and action within the Service Level Agreement
• Guide internal partners on intricates of our broker systems and documentation and answer questions from various areas of the business
• Identify efficiencies in administrative tasks and create and maintain documentation
• Triage, service, and support with Business Solutions tickets

The value you bring

• Experience navigating insurance carrier portals
• Experience in Applied system products
• Experience in administrative tasks involving data management and integrations
• High degree of proficiency with MS Office Suite, especially MS Excel
• Strong problem-solving skills and a high attention to detail with the desire to innovate and improve processes and workflows
• Your strong oral and written communication skills enable you to follow up with internal and external partners on process/system changes, interpret the impact to Western, and craft job aids to present your findings
• You enjoy repetitive tasks and effectively organize and prioritize your work

Hours: 37.5 hours/week for 12 months

Location: Remote eligible

Salary Range: $46,500 - $64,000

Requisition #: 80310

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.

Health and Wellness

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture though the Western Financial Group Communities Foundation.