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Form of workIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Senior Tribunal Clerk, you will be responsible for overseeing all aspects of the day-to-day operations of the Assessment Review Board (ARB) complaint process and ensure that the processes are in accordance with the Municipal Government Act and its regulations. Primary duties include:
- Assign and monitor work of the ARB Clerks; oversee day-to-day tasks and undertake specific tasks not otherwise delegated.
- Develop, improve, and deliver training to ARB clerks and familiarize them with software applications and systems, office policies, and relevant legislation.
- Respond to complex inquiries from the public and from City groups including Assessment and Tax in-person, over the phone and by written correspondence.
- Help with the interviews and candidate selection processes for the ARB Tribunal Clerk as necessary.
- Prepare documentation required by the external legal representative of the ARB including submissions to the Court of King's Bench.
- Provide input into the technology system changes and participate in projects as assigned.
- Analyze and generate various reports, statistics and spreadsheets.
Qualifications
- A completed 2 year diploma in Business Administration or a related field with at least 3 years related office experience.
- Intermediate proficiency with Microsoft Office (Word, Excel, and Outlook), and Livelink is required.
- Successful completion of Provincial training within 6 months of the hire date is required.
- Previous experience working with eCourt, and an assessment review board will be considered assets.
- Excellent communication and interpersonal skills with a demonstrated customer focus.
- Strong attention to detail and proven organizational skills accompanied by analytical and problem solving skills.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
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