Server/Service Assistant

What you will do
Under the general direction of the Assistant Manager, Executive Services and Protocol, the Service Assistant will provide friendly, high quality hospitality service supporting meetings, events, workshops, seminars, visitor programs, working closely, and collaborating with Executive Services team members. The Service Assistant is responsible for some administrative duties related to the role. Takes orders for and serves (where applicable, prepares) food and beverages to guests in a friendly, timely, and efficient manner.

More specifically you will:

• Be responsible for the coordination and delivery of food and beverage requirements, meeting the highest standards of the trade, using discretion, tact, and diplomacy during all functions.
• Be required to have a solid knowledge of industry standards and requirements, to ensure proper room and table set up meets the need of the event; also, responsible to assist with tear down.
• Help prepare kitchen schedule under defined deadline, update database entries relating to dietary restrictions, may be called upon to assist with greeting or directing guests.
• Contribute to the establishment of work procedures, schedules, quality checks to ensure that standards are met.
• Provide training and direction to junior colleagues and self-direct own training.
• Have a clear understanding of all related health and safety regulations.
• Meet assigned deadlines by being forward-thinking and using time management skills.
• Assist with receiving supply orders delivered by internal and external suppliers and may be called upon to escort suppliers.
• Maintain a respectful, collaborative, and collegial work environment and may be called upon to assist in other duties.

What you need to succeed
The successful candidate will require excellent communication skills, both written and oral, and strong people skills with individuals at all working levels. In this role, you will need to inspire confidence by taking accountability for what needs to get done, working with minimal direction, showing initiative and being flexible while taking on multiple priorities under tight deadlines. The ability to think ahead, prioritize, and organize work effectively, research and process information and logically assess implications is also key.

You will be required to maintain high level client service, provide special attention to quality and details even as priorities change, and urgencies arise. In this role, you will work both independently and in a team environment where mutual support is essential. You will also need to respect the confidentiality of the information that you will be privy to and exercise sound judgment while having the ability to understand the Bank’s mandate and internal workings.
Nice-to-have:

• working knowledge of SharePoint
• sound knowledge of the Bank’s organizational structure
• experience with Five Diamond service

Your education and experience
High School Diploma or post-secondary education in a hospitality program with a minimum of 5 years of progressively responsible experience working in the hospitality industry.

In addition:

• valid Food Handlers Certificate, Firs Aid, WHIMS, and Smart Serve Certificate and be prepared to re-certify as required
• knowledge of hospitality best practices and protocol
• ability to work flexible hours and do overtime as required.
• ability to bend, stand/sit for prolonged periods of time and to lift items that weigh up to 10 kg.
• proficient user of Word, Outlook, Excel

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

• Salaries are based on qualifications and experience and typically range from $50,680 to $56,310 (job grade 10)
• Depending on performance, you may be eligible for performance pay. The first tier of performance pay is for successfully meeting expectation, at 3 to 5% of your base salary. The Bank offers performance pay for those who exceed expectations (7% of your base salary).. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service #LI-POS

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.T