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Form of work
SalaryThe Role: You are partner and ambassador with all levels of the organization, providing inspiration and influence for the exceptional service and cuisine that are hallmarks of our food & beverage experience. A strong example of Servant Leadership. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued, and colleagues feel inspired by your example.
What You Will Be Doing
- Consistently offer professional, friendly and engaging service to guests and colleagues
- Assist team members and guests regarding menu items in an informative and helpful way
- Have full knowledge of beverage lists and promotions, menu items, ingredients, preparation methods
- Have full knowledge of Novotel and Albion Rooms service standards, and ensure applied, and enforced
- Holding pre-shift meetings with Serving staff in an effective, systematic manner, involving colleagues in solution finding when necessary
- Training new hires in Serving and set-up/cleaning duties in a clear, systematic manner
- Re-training team members as required in a clear, systematic manner
- Follow and lead all safety and sanitation, and steps of service procedures when handling Food and Beverage
- Addressing guest concerns as they arise in a professional and courteous manner
- Managing technical issues with the point of sales system as they may arise in an efficient manner
- Communicating with kitchen colleagues and chefs
- Ensuring guest satisfaction and addressing any dining concerns
- All other duties as assigned by Food and Beverage Manager
Qualifications
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem-solving abilities
- Ability to manage stress and work well under pressure in a fast-paced environment, remaining calm and composed
- Ability to work cohesively and collaboratively as part of a team
- Ability to be assertive in communication, without being aggressive
- Ability to coach and motivate
- Previous Point of Sale system experience/ability to troubleshoot issues (Silverware Preferred)
- Valid Ontario Smart Serve
- Flexibility in schedule (must be available evenings, weekends, holidays)
- Desire to grow into a management role preferred
Novotel is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Novotel is also committed to ensuring that each individual will have genuine, open and unhindered access to employment opportunities. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact us. We thank all candidates for their interest, however, we will only contact those selected for an interview.
Job Types: Full-time, Permanent
Salary: $18.25 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed
Supplemental pay types:
- Tips
Education:
- Secondary School (preferred)
Experience:
- Hospitality: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Smart Serve (preferred)
Work Location: In person
