Service Desk Coordinator

Glass Repair Canada is a leading provider of professional glass repair and replacement services. With a focus on quality craftsmanship and exceptional customer service, we strive to exceed our clients' expectations and deliver superior results. As an industry leader, we are dedicated to innovation, safety, and environmental sustainability in all aspects of our operations.

Job Description:
We are seeking a dynamic and organized Service Desk Coordinator to join our team at Glass Repair Canada. In this role, you will be responsible for coordinating service requests, scheduling appointments, and providing support to our field technicians and customers. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Receive incoming service requests via phone, email, or online portal
• Schedule appointments for glass repair and replacement services
• Coordinate with field technicians to ensure timely and efficient service delivery
• Communicate with customers to confirm appointments, provide updates, and address inquiries
• Maintain accurate records of service requests, appointments, and customer interactions
• Assist with dispatching technicians and optimizing route efficiency
• Handle customer complaints and escalations with professionalism and empathy
• Collaborate with internal teams to resolve issues and improve service quality
• Provide administrative support, including data entry, filing, and invoice processing
• Contribute to ongoing process improvements and system enhancements

Requirements:

• Previous experience in customer service, scheduling, or administrative role preferred
• Strong communication skills, both written and verbal
• Excellent organizational and time management abilities
• Proficiency in computer software and data entry
• Ability to work well under pressure and adapt to changing priorities
• Customer-focused mindset with a commitment to providing exceptional service
• Knowledge of glass repair industry or construction-related field is an asset
• High school diploma or equivalent qualification required

If you are a proactive and customer-oriented individual looking to take the next step in your career, we want to hear from you! Glass Repair Canada offers a supportive work environment, competitive compensation, and opportunities for professional growth. Join us in our mission to provide quality glass repair solutions and unparalleled service to our clients.

To apply, please submit your resume and cover letter outlining your relevant experience and why you're interested in joining Glass Repair Canada. We look forward to welcoming you to our team!

Job Type: Full-time

Salary: $22.35 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT support: 1 year (preferred)

Licence/Certification:

• CompTIA A+ (preferred)

Ability to Commute:

• North York, ON M5M 4N6 (required)

Ability to Relocate:

• North York, ON M5M 4N6: Relocate before starting work (required)

Work Location: In person