Health Services Help Desk Coordinator

Health Services Help Desk

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Health Services Help Desk?

We are currently looking to hire aHealth Services Help Desk Coordinator in Ottawa area to assist in maintaining the daily operational and functional workflow to support the Laboratory Health Service Centers (LHSC), including taking sick calls and scheduling.The successful candidate must uphold a high level of service in a fast-paced environment by delivering prompt, courteous and professional service to all staff and clients.

This is an 18-month onsite. contract position working Monday – Friday, 6:00 am – 2:00 pm and Saturday, 6:00 am – 8:00 am
Internal job posting closes on February 27 at 5:00pm (EST).

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Receiving and responding to all telephone inquiries from Patient Services staff, Dynacare private clients as well as reporting all non-resolved inquiries to the Managers of Health Services
• Reviewing all timesheets of MB patient services staff, data entry of payroll into Dayforce, ensuring accuracy and timely submission to payroll department (STAT pay, sick pay, etc.)
• Creating and distributing memos and protocols for Patient Services staff in MB region as directed by Managers.
• Assisting in the distribution of correspondence from various departments to MB Patient Services staff and maintains detailed logs
• Ensuring that standards for technical efficiency, quality control, Ministry of Health and other government regulations are adhered to
• Assisting with the implementation of Patient Services related policies and procedures by aiding employees, as required, on the interpretation and administration of said policies and procedures
• Maintaining employee training and payroll files and provide administrative support for the Patient Services Managers
• Maintaining confidentiality and accuracy of appropriate documentation
• Maintaining detail logs of all inquiries, problems, and their solution
• Scheduling of MB staff according to collective agreement language, including monitoring weekend scheduling and calling of staff to replace sick calls, updating attendance calendar and absence log, flagging issues to Managers as appropriate
• Ensuring all necessary documentation is collected and specimens are correctly processed
• Ensuring the wellbeing of the patient within the scope of training of Dynacare
• Providing support to the MB LHSC Managers as required in the administration of the Collective Agreement language, which includes but not limited to tracking leave days and attendance, assisting with the vacation planner process and last-minute vacation requests
• Receiving and responding to all phone calls, faxes for the mobile department. Includes booking and scheduling private house calls and personal care homes

• A secondary school diploma (Grade 12) or equivalent
• Minimum of five (5) years’ experience in a Patient Services field
• Excellent computer skills with intermediate or high level of Excel
• Excellent communication skills
• Formal Training in the areas of Medical Office Assistant, Medical Transcription, Unit Clerk, Medical Terminology or similar programs would be considered an asset

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare

Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.