Service Manager, Commercial Tires

At Denray Tire, we’re offering more than just a job opportunity – we're presenting a doorway to an exciting career journey. We are dedicated to putting our customers and our employees at the centre of everything we do as we continue to build a team of like-minded employees. We are on the lookout for a top talent Service Manager to join our Saskatoon store.

Denray Tire has proudly served the loyal communities of Manitoba and Saskatchewan for over four decades, specializing in new tire sales, repairs, and top-quality tire retreading. Our success hinges on the exceptional people who make up our tight-knit family, both employees and customers alike.

Our dedicated team works together to understand our customers' needs, providing unmatched service tailored to their unique requirements. Through teamwork and continuous investment in our employees, we strive to surpass customer expectations with every interaction.

We're seeking an energetic individual who thrives in a customer service-focused setting, with previous experience in a Service Manager role, ideally in a trucking or related industry.

Responsibilities:

· Check and review all work orders, ensuring accuracy of all shop and service activity.

· Responsible for ensuring all inventory items are accounted for.

· Managing the schedules and activity of all shop floor employees, including start and end times, breaks, and overtime.

· Manage and maintain a clean, organized, and safe workplace both on the shop floor and the yard.

· Organize and prioritize shop and road work orders based on customer requirements and time of request.

· Train and mentor all employees on how to inspect all units being serviced for preventive safety measures.

· Train and mentor all employees on how to accurately complete work orders before being billed out.

· Coordinate scheduled maintenance, cleaning, and inspection of service trucks and shop equipment.

· Collaborate to achieve and exceed our established goals and targets.

· Foster enduring relationships with customers and employees at all levels

· Stay current with product knowledge and embrace evolving technologies.

· Ensure consistent adherence to health, safety, and security protocols.

· Inspire and motivate the team to fulfill our mission.

Qualifications:

· A minimum of five years of hands-on experience in an industrial or mechanical industry, such as Commercial Tires, heavy-duty mechanics, automotive, trucking, or related fields.

· At least two years of proven leadership experience, with responsibility for overseeing and assigning tasks to service technicians and mechanics.

· Proficiency in maintaining a safe and secure workplace, demonstrating a strong commitment to employee health & safety.

· Demonstrated track record in delivering exceptional customer service to meet and exceed client expectations.

· Must possess outstanding organizational skills, coupled with effective interpersonal abilities and excellent communication skills.

· Proficient in computer usage, including relevant software applications necessary for effective service management.

We appreciate all applicants, but we will only contact those who meet the qualifications for this role.

We thank all those that apply, however only those that meet the qualifications of this role will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance

Schedule:

• Monday to Friday

Work Location: In person