Service Manager

RELOCATION ALLOWANCE AND A GENEROUS SIGNING BONUS AVALIABLE!
Mazergroup is a family of machinery dealerships offering agricultural, construction, and commercial turf equipment, sales, parts, and service. With eighteen locations across Manitoba and Southern Saskatchewan, we are ideally positioned to serve our customers throughout our territory.
As part of the service team, the Service Manager is responsible for the effective management of all aspects of the Service Department which ensures customer satisfaction and maximum profitability.
Why Mazergroup?

• Competitive compensation packages with yearly performance reviews!
• Employee discount pricing such as NAPA, Toro, Honda, Husqvarna and more!
• Relocation allowances and signing bonuses!
• RRSP matching!
• Extended health, dental and vision benefits that start on your first day!
• Employee family assistance program - You and your family will have free access to consultation and support for your mental, emotional and financial well-being!
• Referral bonus program!
• Mazergroup Rewards & Recognition!

So, what does a Service Manager do?

• Schedule, manage and maintain technicians to maximize efficiency while minimizing overhead
• Generate and promote service business through direct calls, targeted advertising, and Mazergroup preventative maintenance programs
• Work with customers and technicians to explain repairs and expenses, resolve complaints and offer value-added and/or preventative maintenance services
• Create, maintain, track and close service work orders for such things as new equipment assembly, pre-delivery inspections, customers repairs, installations, etc. on various manual and electronic systems
• Meet and exceed department budget and targets
• Co-Chair for Health and Safety Committee for dealership and always promoting a highly safety-conscious environment
• And so much more!

You'll be a match if you have...

• Advanced managership/leaderships skills to manage a highly technical staff, shop and projects including effective employee scheduling
• Advanced knowledge of Workplace Health and Safety requirements
• Supervisory experience would be considered an asset
• Marketing experience would be considered an asset
• Customer service in a sales and service capacity/environment
• Mid-level technical knowledge
• Basic knowledge of financial statements and creation of annual budgets
• Strong Computer skills – Microsoft Word, Excel, web browsing
• Ability to travel 2-3 times per year to Company and Vendor Training sessions
• Valid driver’s license with a clean abstract is required

We thank all applicants for their interest; however, only candidates selected for next steps will be contacted.
Posting will remain open until the position is filled.
Mazergroup is committed to supporting a diverse and inclusive workforce. If you have a question about accessible employment at Mazergroup, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us.