Service Manager

Who We Are

At Arbutus RV, we're more than just a dealership; we're a community of adventure enthusiasts dedicated to ensuring everyone can experience the magic of the RV Lifestyle! From cozy campers to luxurious mobile mansions, we provide the ultimate escape vehicles for wanderers seeking new horizons. As a Vancouver Island family-owned business with 7 Island locations, we prioritize creating a positive, inclusive, and downright fun work environment where every team member feels valued and inspired.

We have a rare opportunity for an experienced Service Manager to lead our team of RV enthusiasts. In this role, you'll oversee the maintenance and repair operations of our RV Service and Parts departments. Key responsibilities include team management, operations management including technical and administration support, quality control, and customer service.

If you bring a positive attitude to work every day, enjoy a workday filled with varying tasks, are quick on your feet, and pride yourself on getting things done, this could be your opportunity!

What we offer

Industry competitive salary plus a comprehensive benefits package that addresses our staff's overall well-being and includes dental, extended healthcare, life insurance, a healthcare spending account, plus an RRSP match, plus employee discounts on all our products and services!

Need extra time off? We're family-owned and recognize the importance of supporting families, so we have a generous unpaid time off policy in addition to regular paid vacations.

And there's more! We have monthly celebrations of staff in each of our locations, annual staff appreciation events for everyone, and we are closed between Christmas and New Year's to give our staff time to be with their families.

Who You Are

The ideal candidate will have experience managing a busy service department in the RV, automotive, or marine sector. You have strong leadership skills and create an environment where your direct reports want to work with you to provide superior customer service and deliver units to our external and internal customers on a "fixed right the first time" basis.

You excel at managing multiple tasks in a fast-paced environment and have exceptional oral and written communication skills.

Essential Job Functions

• Overall day-to-day management of the service and parts departments
• Direct supervision of counter staff, technicians and detailers
• Liaise with branch and sales management to determine priorities
• Hiring, training, and performance management of Service and Parts staff
• Ensure clear, prompt, positive communications between counter staff, customers and technicians
• Ensure information is entered into point-of-sale software accurately, completely and on time
• Resolve customer challenges while making every effort to minimize cost to the dealership
• Ensure all service and parts staff are following company procedures in the execution of their duties
• Accountable for parts inventory, ensuring proper stocking levels and accuracy
• Accountable for overall service and parts department's financial performance metrics and maximizing department results

Essential Job Skills

• 2+ years in a Service Manager role in the RV, automotive or marine sector preferred
• Exemplary customer service skills are mandatory
• Superior communication and people skills
• Meticulous attention to detail is essential
• Ability to process a high volume of transactions accurately within tight deadlines
• Must be proficient with computers and software
• Must have a valid driver's license with a clean driving record
• Strong self-management
• Highly organized
• Adept at leading and facilitating change

Health and Safety Considerations

• Strict adherence to all health and safety policies is mandatory
• Ability to lift parts and accessories up to 50 lbs.
• Willing to work in a shared office space
• Ability to sit and stand for long periods
• Able to work comfortably with computer equipment, including monitor, keyboard and mouse
• Bending, lifting, kneeling, reaching
• Ability to deal with customers, vendors, management, and co-workers using calm, respectful, and courteous communication

Join Us!

If you're ready to embark on a journey that's equal parts exhilarating and rewarding, then hop on board and join us at Arbutus RV & Marine! Together, we'll redefine the meaning of work as we create unforgettable experiences for our team and customers. Apply today, and let the adventure begin!

Fuel allowance and relocation costs will be considered.

We thank you for considering Arbutus RV - only short-listed applicants will be contacted.

Job Types: Full-time, Permanent

Salary: $80,000.00-$100,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• management: 2 years (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Port Alberni, BC V9Y 8X6 (required)

Ability to Relocate:

• Port Alberni, BC V9Y 8X6: Relocate before starting work (required)

Work Location: In person