Service Operations Manager

The Service Manager is responsible for the day-to-day operations of our Hino Truck Service department. They hire, train, and motivate employees to meet and exceed business and customer expectations.

What You Will Be Doing:

• Experienced in providing exceptional customer service.
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management.
• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building.
• Develop and implement a long-term strategy and action plan to attract and retain customers.
• Coach team members to provide excellent customer service.
• Recruit, develop, motivate, recognize and hold accountable a Service team that will meet established objectives and targets for sales and profitability.
• Improve sales and profitability for the Service Centre
• Effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies.
• Monitor the operating budget by tracking sales and expenses.
• Promotes service safety and security procedures.
• Other duties as required by management.

What You Bring to the Table:

• 12 Grade Diploma or GED
• Minimum 3 years' experience in the automotive service industry
• Minimum of 3 years of management experience in the automotive industry
• Excellent communication, interpersonal and time management skills
• Ability to adapt to a changing environment and meet deadlines.
• Strong computer & leadership skills
• Automotive/310T Technician’s License is an asset.
• Good communication skills and attention to detail
• Must have the ability to multi-task and work under pressure.
• CDK DMS experience.

Job Type: Full-time

Salary: $75,000.00-$120,000.00 per year

Benefits:

• Automobile allowance
• Company car
• Dental care
• Extended health care
• Life insurance
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pickering, ON L1W 1Z6: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Work Location: In person