Service Writer

Overview:
As a Service Advisor, you will own our customer’s experience. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and service repairs/maintenance. From greeting vehicle owners to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We are currently seeking an experienced Service Advisor with approximately 2-4 years of prior automotive service experience.

Responsibilities:
- Greet customers and assist them with their service needs
- Write up work orders and accurately document customer concerns
- Provide detailed explanations of recommended repairs and services
- Coordinate with technicians to ensure timely completion of repairs
- Communicate with customers regarding the status of their vehicle repairs
- Handle cash transactions and process payments
- Maintain accurate records of customer interactions and transactions

Requirements:
- 2 Years Previous experience in sales or customer service is preferred
- Basic mechanical knowledge is required to effectively communicate with technicians and customers
- Strong communication skills, both verbal and written
- Excellent customer service skills with the ability to build rapport with customers
- Ability to handle cash transactions accurately
- Attention to detail and strong organizational skills
- Must be able to work in a fast-paced environment and handle multiple tasks simultaneously
- French language is an asset

Benefits:
We offer competitive pay rates and provide opportunities for career growth within our organization. Additionally, we provide training and development programs to enhance your skills in the automotive repair industry.

If you are passionate about providing exceptional customer service, have a strong sales background, and possess basic mechanical knowledge, we encourage you to apply for the position of Service Writer. Join our team today!

Job Type: Full-time

Salary: $25.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Experience:

• service advisor: 2 years (required)

Work Location: In person