Service Writer

Who we are:

Four Seasons Sales is Canada’s fastest growing RV dealer group with locations in Winnipeg, Virden, Regina, and Medicine Hat. Four Seasons carries travel trailers, fifth wheels, and toy haulers from all of North America’s top manufacturers. In addition, Four Seasons also runs the most comprehensive Emergency Road Service program in the business. Our company is built on exceptional customer service and we are dedicated to creating a team that supports this value.

What we offer:

• Comprehensive Group Benefits package for you and your family
• Competitive wages based on your earning potential
• Paid personal leave time
• Employee Referral Program pays up to $1000 in the first year
• Learning and development opportunities
• Flexibility in your schedule
• Fun and inclusive workplace culture

What we’re looking for:

The Service Writer will be responsible for scheduling service work in the service department and for selling recommended or required services to customers. He or she will act as Four Season’s first-line customer relations and service representative. The Service Writer is responsible for gathering and interpreting information on RV condition from the Service Technicians in order to advise the customer on recommended or urgently required services. They must communicate this information in a professional manner, explaining the benefits of services and the potential outcomes of postponing repairs.

Duties and Responsibilities:

• Document all sales repair needs on a service repair order, ensuring to report all unit symptoms as described by the customer, using specific descriptions.
• Close out repair orders on a daily basis and keep current on any units that had been delivered.
• Ensure all repair orders have a flat rate time on them before handing them to technicians.
• Greet customers and handle customer inquiries as a first-line representative.
• Prepare complete and accurate estimates of the cost of labour and parts and quote prices to customers.
• Notify all customers by telephone with additional required work and with total charges for the work.
• Explain all completed work and charges to customers and attempt to make the next maintenance appointment, if required
• Promote the sale of labour, parts and accessories.
• Develop and sustain product knowledge pertinent to the dealership at a level which can be effectively communicated to the customers and fellow employees.
• Ensure all paperwork you initiate or handle is done properly and flows in a smooth and timely manner. Make sure all repair orders are filed in the filing cabinets when necessary.
• Accurately and with detail input data on work orders. Managing work order including opening, closing and updating.
• Ensure proper and expedient handling of all customers.
• Maintain full cooperation with fellow employees to maintain a positive work environment and to maximize efficiency.
• Keep your work area clean and tidy to help maintain the dealership’s professional image.
• Quality of service delivery must be maintained to the highest possible level.
• Maintain an appointment pad and route sheet with all commitments written down.
• Represent and conduct yourself in the best interest of the dealership in a professional and safe manner.
• Treat all customer and fellow employees with courtesy and respect.
• Complete all duties and responsibilities on schedule on a continuing basis. Be productive and follow through.
• Coordinate your activities with your fellow employees for maximum efficiency and effectiveness.
• Work your assigned hours. Follow meal schedules and be available for overtime should the need arise.
• Participate in all meetings, seminars, and training sessions as requested.
• Perform any other duties as assigned by management.
• From time-to-time, you may also be given additional responsibilities or transferred to a position other than the one to which you are presently assigned.

Core Competencies and Qualifications:

• Proven experience in sales, customer relations or related positions
• Previous scheduling and coordination experience is an asset
• Excellent customer service skills
• Knowledgeable in computer applications and industry-specific software
• Excellent communication skills
• Planning and organizational skills
• Problem-solving and listening skills
• Attention to detail

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• Customer service / Sales: 2 years (preferred)

Work Location: In person