POSITION SUMMARY

Lulu Bar is looking for a Serving Assistant to fill out their team on a full-time contract. Serving assistants are responsible for several functions including, but not limited to: assisting staff with delivering drinks, maintaining a full understanding of the menu, running food to the appropriate tables and being able to describe each dish, table maintenance, stocking the bar, server stations and pass, washroom checks and sanitization of the restaurant. If you enjoy a fast-paced professional work environment, are flexible, and are looking to gain service experience, this is the job for you.

WHO WE ARE

Concorde is coming to Toronto! Concorde Group first entered Calgary’s hospitality scene in 1987 and 36 years later has grown to become one of Canada’s largest and most diverse hospitality companies.

Lulu Bar is an escape from the ordinary. Its welcoming vibe is reminiscent of hidden gems from your last vacation, only better because its right here in your own backyard. With a healthy, Pacific- inspired menu, Lulu’s wood- fired food is light and fresh- but heavy on flavour. Lulu has consistently earned its spot on Canada’s Best 100 Restaurants List since 2020 when it first opened.

COMPENSATION

• Hourly wage: $16.55/hour
• Tips
• Overtime pay eligibility
• Company-wide food & beverage discount & access to frequent local business discounts/special

WHAT YOU’LL DO

• Assist restaurant staff in setting up the restaurant.
• Help maintain cleanliness & order of all restaurant surfaces.
• Assist staff in maintaining and stocking supplies including but not limited to: retrieving ice, polishing cutlery, running food, clearing tables and taking payments.
• Assist servers with taking orders when needed.
• Help servers with any table set up they may need to ensure guests have a smooth dining experience.
• Check food for accuracy on the expo line before delivering food to tables in a timely manner
• Assist servers with maintaining and stocking all areas of the restaurant. This includes but it not limited to: polishing cutlery, plate ware, and glassware; stocking napkins, roll ups, and washroom supplies; sweeping, moping and wiping down all major surfaces.
• Efficiently clear and clean tables to facilitate guest turnover.
• Welcome and greet guests at the table when needed.
• Be ready to answer any questions about food, beverages or other restaurant functions and services.
• Advise guests of their designated server and ensure that the server is aware of new guests in their section when applicable.
• Be ready and willing to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the FOH Manager.
• Execute any other tasks required.

WHAT YOU HAVE

• 1-year previous full-service restaurant experience is required
• Strong communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
• Well organized with a strong attention to detail and exceptional time management

• Ability to fluently communicate in both written and verbal English
• Must have a basic knowledge of the dining room, service procedures and functions.
• Possesses basic math skills, can handle money, and operate a point-of-sale system.
• Ability to maintain professionalism, control, and composure in difficult and stressful situations.
• Pro Serve Certification required but can be obtained within 30 days of joining.
• WHMIS Certification is required but can be obtained once hired.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Must be over 19 as alcohol service and open scheduling availability is a requirement.

WHO YOU ARE

• Willingness to learn, ability to take direction and has great multitasking skills
• Takes ownership of duties, shows initiative and is proactive.
• Lead by example with a positive attitude, great personal hygiene, a high level of dress, and a welcoming demeanor
• Flexible: must be willing to work a variety of hours, including days, evenings as well as weekends and holidays based on the business needs.
• Team player with the willingness to learn, so there is the potential of moving up within the company.