Site Manager - Gander

Site Manager - GanderFIR Service DeliveryEnglish / Anglais2024-02-20L1 Zone BCommensurate with Experience / Selon l’expérienceReporting to the Manager Air Traffic Operations, the Site Manager is accountable for the safe, cost effective and efficient coordination, delivery and management of all applicable air navigation services and operations within the specific site(s). This includes the planning, allocation, and management of applicable resources, including all material, financial and human resources. In addition, the Site Manager is accountable for establishing and maintaining effective relationships with employees, customers and other stakeholders. The Site Manager would also manage VFR controllers and/or Flight Service Specialists.

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

• Coordinate, deliver and manage all applicable air navigation services and operations within the site(s).
• Ensure the safety and quality of services provided by the site(s) in collaboration with the unit
• Under the guidance of the MATO, identify, develop and implement safety / quality indicators to monitor site performance.
• Evaluate site performance and identify safety-related issues.
• Partner with Safety and Systems Performance, ANS Service Design. Evaluations and Investigations to formulate and implement corrective measures.
• Provide regular site performance reports to MATO, including progress against corrective actions taken to improve site performance.
• Direct and promote acceptable levels of transportation safety.
• Identify / direct implementation of new technologies to contribute to resource and service improvements.
• Research and pursue the use of existing technology to improve upon safety and efficiency
• Identify and implement productivity and service delivery improvements.
• Promote an environment of increased awareness of technological advances in the industry
• Participate in and implement results of aeronautical studies.
• Accountable for site health, safety, personnel, security, and hazard prevention programs and services.
• Plan and manage health, safety and security inspections, investigations and analysis of safety incidents, accidents and complaints.
• Plan and manage the development and delivery of site safety training, educational and awareness initiatives, events, activities, and drills.
• Plan, allocate and manage material, financial and human resources.
• Establish and maintain effective relationships with key stakeholders.
• Manage a team of represented professionals.

• Successful completion of secondary school.
• Has or has held an ATS license or certificate or has obtained an equivalent level of knowledge through extensive management experience.
• Experience in an operational aviation environment, an asset.
• At least 5 years of relevant experience in the industry with at least 3 years of related supervisory/management experience of diverse and sometimes physically remote teams.
• Proven leadership experience demonstrating the skills required to manage people, processes, and information in an operational environment.
• Demonstrated experience in managing a budget and related financial processes
• Knowledge of Air Traffic Management
• Knowledge of operational policies, standards, procedures and technique
• Knowledge of operational systems and equipment
• Knowledge of Human Resources policies, procedures and practices (collective agreements, team effectiveness, etc.)

• A strategic planner with good business and financial acumen
• Strong leader who has the ability to coach and mentor a diverse team
• Strong ability to effectively communicate insights verbally, visually, and in writing.
• Relationship building and interpersonal skills, including the ability to negotiate, persuade and influence stakeholders at various levels and both internal and external to the organization
• Good customer service, collaboration and coordination skills
• Strong problem solving and decision-making skills
• Good organization skills

• Standard office working environment with multiple computer applications for office and ATS systems. The physical and mental/sensory effort due to multiple demands and priorities will vary from site to site along with the working conditions and environment.
• Regular travel within the FIR to ensure visibility and support at assigned sites. Additional ad-hoc travel may also be required.
• NAV CANADA operates in a 24/7 environment; business needs will require occasional standby support outside of regular business hours.