Social Services Worker

Work site environment

• Education or training
• Personal and social adjustment and health (substance abuse, gambling, behaviour disorders)
• Settlement services for new immigrants

Work setting

• Community agency
• Social service or charity agency
• Community centre

Responsibilities

Tasks

• Prepare reports or case histories
• Administrative and office activities
• Appraise clients' needs or eligibility for specific services
• Perform administrative tasks
• Implement life skills workshops
• Assess client's relevant skill strengths and development needs
• Conduct follow-up assessments
• Develop, co-ordinate and implement the delivery of specific services within the community
• Resolve conflict situations
• Conduct individual and group counselling sessions
• Liaise with other social services agencies and health care providers involved with clients
• Maintain program statistics for purposes of evaluation and research
• Assist clients/guests with special needs

Experience and specialization

Target audience

• Culturally diverse groups

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large workload

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Interpersonal awareness
• Judgement
• Values and ethics
• Client focus
• Excellent written communication
• Flexibility
• Initiative
• Team player

Benefits

Other benefits

• Learning/training paid by employer
• On-site amenities
• On-site recreation and activities
• Team building opportunities