Address
Form of work
SalaryOverview
Languages
English
Education
- College/CEGEP
Experience
1 to less than 7 months
Work setting
- Computer hardware or software retailer/wholesaler
- Startup company
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Internet
- Programming software
- Software development
- .NET
- C#
- MS Office
- MS Windows
- SQL
- Spreadsheet
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
