Software Technical Support Analyst

Work setting

• Willing to relocate

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• Shell script
• MAC
• Linux
• Unix
• JavaOS
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Project management software
• Programming software
• HTML editing software
• Web service design
• Desktop publishing software
• Database software
• Programming languages
• Software development
• .NET
• Data analysis software
• JavaScript
• MS Office
• MS Windows
• Oracle
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Visual Basic
• Wireless networks
• XML

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Willing to travel

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Benefits

Long term benefits

• Pension plan