Spa Supervisor

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.

What is in it for you:

• Subsidized staff accommodaion provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
• Complimentary duty meal in the Staff Cafeteria
• Inclusion in the spa retail and treatments incentive program.

What you will be doing:

Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist the Spa Operations Manager with the supervision, management and growth of Spa Staff.
• Ensure manning and facility utilization are maximized.
• Interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner.
• Participate in regular staff communications meetings, keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• Convey clear instructions and guidance to the staff and ensure all guests are receiving the best possible service in line with our LQA standards.
• Responsible for the administration of goods, requisitions, monthly inventories, storage and cost effective usage of all department related materials and assets according to standards to ensure smooth operations.
• Ensure all spa employees provide a courteous and professional approach following the hotel standards.
• Ensure the team is aware of monthly budget and individual retail and service targets.
• Ensure the wedding booking queries are handled in a timely manner and provide the training to the other EC’s on the same.
• Ensure the Spa treatment rooms, Reflections Lounge, Spa Reception, Mani – Pedi stations, Spa Change rooms and Spa dispensary are in pristine conditions at all times.
• Implement spa smart booking to capitalize on therapists utilization.
• Other duties as assigned.

Your experience and skills include:

• Previous experience in a Spa environment required
• 1 – 2 years’ experience in the field of reception / Admin is an asset
• Previous experience handling spa groups and mass bookings an asset
• Retail experience and inventory is an asset
• First Aid and CPR certification required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
• Sitting – 1-4 hrs/day
• Walking: 4 - 8 hrs/day
• Standing: 1 - 8 hrs/day
• Bending/Reaching: 1-2 hrs/day
• Pushing/Pulling: 1 hrs/day
• Physical effort: low – required to lift up to 20 lbs

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS