Spa Supervisor

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development

Spa Associate and Spa Supervisor Job Opening
Hand & Stone Massage and Facial Spa Dixie location is currently seeking local candidates that are passionate about sales, as well as health and well-being. Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services.
We are looking for someone that is local to the area and is looking for a long term role in a stable and positive environment with opportunity for growth. The job is ideal for somebody looking to establish a career in Spa Management. Our Spa Associate/Supervisor is a critical link in ensuring that our customers' experience in our spa is nothing short of exceptional! Candidates with prior experience in sales or a membership driven environment is ideal, but not required.
Spa Associates/Supervisors are dynamic, dedicated and enthusiastic leaders that seek out team training opportunities, implement client service programs and establish efficient processes that empower the team to achieve an outstanding client experience.
RREQUIREMENTS:

• Provide excellent customer service to members and guests
• Ideal past experience would be working for a gym or other membership driven environment
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards, and upgrades
• Prepare treatment rooms for therapists when necessary
• Operating Laundry Machines, putting in linen to wash, dry and fold.
• Maintaining the spa and washrooms clean
• Follow proper office procedures/file maintenance
• Promote health/wellness benefits of massage therapy and skin care
• Maintain a professional and clean work environment and appearance
• Display a positive, energetic attitude
• Be a team player
• Possess Windows computer knowledge/skills
• Perform various other duties as assigned
• Be willing to take initiative in picking up new tasks around the office
• Ability to multitask
• Lead, coach, train and set expectations for a team of spa service professionals
• Demonstrate ability to balance coaching with discipline
• Deliver outstanding client experiences in spa services and retail operations
• Manage, coach and train team on selling spa services and products to reach or exceed financial goals
• Manage, coach and train team on cost management best practices
• Manage administrative tasks including but not limited to payroll, scheduling, inventory and reporting

QUALIFICATIONS

• Experience answering the phone/helping clients in-person
• Minimum 2 years experience in spa or hospitality management
• Excellent knowledge of spa services and retail operations
• Ability to meet or exceed sales goals
• Ability to meet or exceed cost of goods sold goals
• Strong desire to provide, train and deliver outstanding customer service
• Deep knowledge and understanding of spa services and product line with strong capacity to sell these to clients
Ability to work flexible schedule including days / evenings / weekends / split shifts and holidays

COMPANY BENEFITS

• Hourly wage depending on previous experience
• Commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Training

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.