Customer Service Representative

Customer Service Representative
Newmarket, ON

Do you enjoy helping customers get everything they need? Do you like being a master problem solver? Do you thrive in a collaborative environment?

Founded in Edmonton, Alberta in 1990, Hi-Tech Seals is a leading Canadian seal, gasket, rubber and plastic component distribution and manufacturing company with a longstanding commitment to Customer Service with multiple locations across Canada and the US.

Our employees work closely with customers to find the best solution for their sealing needs. We offer an extensive line up of seals and seal-related products along with custom manufacturing capabilities to meet our customer’s needs. We take pride in providing superior Customer Service and products that go beyond our customer’s expectations.

We are looking for a full-time Customer Service Representative to join our Newmarket based team. The successful candidate will be expected to do the following:

• Process and confirm client orders
• Provide quotes for customers on custom and inventory products
• Manage Customer Service support calls on existing accounts and introduce new products and services
• Maintain a high level of professionalism, diplomacy, sensitivity, and tact at all times
• Grow market share through building relationships and exceptional Customer Service
• Track orders, product deliveries, and communicate with customers to provide timely updates
• Develop territory management practices to maximize time spent on revenue generating activities
• Generate requests for quotes from sales calls to existing and prospective customers for new products
• Provide pre-sales technical assistance and product education as well as after-sales support
• Understand all what the company can offer and provide expert technical product support

Our ideal candidate will have the following qualifications and characteristics:

• Minimum high school diploma – post-secondary, technical training, and sales experience an asset but we are willing to train the right person
• Experience selling or working in an industrial repair/fluid power/manufacturing environment with knowledge of rubber or plastics is a plus
• Proficient in MS Office, E360, and Evolution
• Strong and confident written, verbal, and interpersonal communication skills
• Solid Customer Service skills
• Excellent organizational habits and skills
• High attention to detail
• Proven problem-solving skills – can use rigorous logic and methods to solve difficult problems with effective solutions

What you get out of this deal:

• A great career with a longstanding successful company
• A competitive salary
• A strong benefit plan with flexibility
• An RSP plan with employer matching contributions
• Extensive in-house training
• Supported external training
• The chance to work with a strong and driven team

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Commission pay

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-03-11