Customer Service Representatives Supervisor - Financial Services

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Identify workers’ training needs
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Train staff/workers in job duties, safety procedures and company policies
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Resolve work-related problems and prepare and submit progress and other reports