Customer Service Representatives Supervisor - Financial Services

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Identify training needs and train workers in job duties and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Sell drafts, money orders and foreign currency
• Process money, cheques and credit/debit card payments
• Process received information required to open accounts and savings plans and purchasing bonds
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts